Office 365 - How to set up Two-Factor Authentication (2FA) using Microsoft Authenticator App

Watch this quick video to learn how to setup 2FA on your mobile device. 

This process works best using two different devices. 

• A phone or mobile device to receive MFA prompts (steps below marked "On your phone or Mobile Device:")
• Another computer or device to access your account (steps below marked "On your web browser/Computer:")

1. Install the Microsoft Authenticator App:  

• On your phone or mobile device: Install the Microsoft Authenticator app from the App Store (iPhone users) or Google Play Store (Android users)

2. Click on this Link to access your account and continue the setup.

• Ensure that you are signing in with your "NMSU email"  and  "Passphrase" then click Next.

3. Get your phone or mobile device ready for setup.

• 3.1 - On your phone or Mobile Device: Open the Microsoft Authenticator App
• Select QR Code Scanner or Choose "Add account"
• Select "Work or school account"
• Select “Scan QR Code”
• A QR scanner will open on your phone.

• Your device may prompt you that the Authenticator app is requesting access to your camera.
• Your device may prompt you that the Authenticator app is requesting to accept notifications.
• Choose ACCEPT to Both Prompts.

• 3.2 - On your web browser/computer: click Next until your account QR Code is displayed on your computer screen.

• 3.3 - On your phone or Mobile Device: Use the QR Code Scanner in the Authenticator App to scan the QR code

• 3.4 - On your phone or Mobile Device: Select Done to close the code screen
• Note: If your camera is not working properly, you can enter the QR code and URL manually.
• You should now see both “New Mexico State University” Along with your NMSU email listed in the Authenticator App
• On your web browser: Click Next
• The following screen will prompt you to open your phone/mobile device to approve a notification that is sent to you.

• 3.5 On your phone or Mobile Device: Open and Approve the Push Notification that is sent to your phone.
• This can be done by swiping down on your mobile device and clicking on the notification.

• 3.6 On your web browser: After approving the notification on your phone, you should receive the message “Notification Approved” on your computer.

•  Click Next & Done until you land on your Microsoft “my account” web page.

4. Your account is now enabled for 2FA.  

ICT Virtual Helpdesk Link and ID

help@nmsu.edu

575-646-1840 

Zoom Link: https://nmsu.zoom.us/my/icthelpdesk

Or meeting ID: icthelpdesk