Q&A - Microsoft Two-Factor Authentication

This article provides users with answers to some commonly asked questions about Two-Factor Authentication (2FA).

  • What is 2FA or MFA? 
    • “Your passwords can be easily compromised. 2FA immediately increases your account security by requiring multiple forms of verification to prove your identity when signing into an application.” (Microsoft, 2020, n.p.) 
    • Enabling 2FA will ensure your accounts are up to 99.9% less likely to be compromised. 
  • Is this Mandatory? Do I have to sign up? 
    • December 16, 2020 through April 13, 2021 optional opt-in period: During the opt in period, 2FA will be deployed to Office 365 products including Canvas, Email, OneDrive, SharePoint, and Teams. The remaining NMSU systems using single sign-on, will be converted to use 2FA over the following months. 
    • April 14, 2021: Full implementation of 2FA –you will be required to sign up 
  • What are the benefits of 2FA? 
    • Enable MFA (or 2FA) to ensure your accounts are up to 99.9% less likely to be compromised. 
  • What Systems will this affect? 
    • In this initial stage of NMSU 2FA Canvas and Office 365 applications are secured. Services like Banner, Cognos, HR Sites, Etc. will be incorporated in a rolling fashion and will be announced as they become available. 
  • Can I turn off 2FA? 
    • If you are using two-factor verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. There is no way for you to individually turn it off. 
  • How do I sign up? 
  • What if I do not have a Smart Phone? 
    • 2FA allows you to use different factors such as a home, cell or office phone to receive a call and approve the authentication setup. Other options are also being explored. 
    • For those users who do not have a smart phone or landline, electronic key tokens will be available soon... 
  •  What if I reset my smart phone? 
    • Contact the ICT Help Desk. Contact Info Below. 
  •  What if I got a new phone or mobile device? 
  •  I answered my 2FA challenge, but nothing happened. What do I do now? 
    •  Please check your device for any additional prompts. The Authenticator application may use an app lock setting by default that requires you to enter your device pin/fingerprint/face ID that is specific to your phone and configured in the device security settings. NMSU will not have access to this information. 
  •  Where do I manage my 2FA factors and device settings (Add or Remove Devices: Cell phone, Office Phone, Authenticator App)? 
  •  What if I lost my phone or do not have access to it? 
    • If you have already configured 2FA using the lost device, please contact us so that we can terminate any sessions to that device. We can also assist with regaining access so that you can add an additional factor for authentication while your phone is missing. help@nmsu.edu 575-646-1840 Or Zoom ID: icthelpdesk 
  •  Who do I contact if I have any other issues? 
    •  The NMSU helpdesk is also available to answer questions 
    • You can also contact the ICT Helpdesk through:
ICT Virtual Helpdesk Link and ID
Or meeting ID: icthelpdesk

Keywords:2FA, Two-factor authentication, questions and answers, Q&A   Doc ID:110024
Owner:Ahmed D.Group:New Mexico State University
Created:2021-03-31 12:27 MDTUpdated:2021-03-31 13:56 MDT
Sites:New Mexico State University
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