This article provides users with answers to some commonly asked questions about Two-Factor Authentication (2FA).

• “Your passwords can be easily compromised. 2FA immediately increases your account security by requiring multiple forms of verification to prove your identity when signing into an application.” Microsoft (2020)
• Enabling 2FA will ensure your accounts are up to 99.9% less likely to be compromised. 

• Yes. Most NMSU Systems/Log in Portals will be protected by the 2FA security Policy. This ensures proper security for NMSU Data, your account, and the application you are using. 
• April 14, 2021: Full implementation of 2FA –you will be required to start using 2FA security on your NMSU account 

• Enable MFA (or 2FA) to ensure your accounts are up to 99.9% less likely to be compromised. 

• Canvas and Office 365 applications are secured. Services like Banner, Cognos, HR Sites, VPN, Etc. Will also be protected. Any site/application that uses your NMSU credentials is subject to being protected by the 2FA policy.

• If you are using two-factor verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. 
• There is no way for you to turn it off as it is mandatory for all NMSU users. 

• 2FA is enabled by default for all accounts. You will be prompted for setup when you sign into your NMSU account for the first time. 
• For more information, visit https://kb.nmsu.edu/107609 . The NMSU ICT Help Desk is also available to answer questions at help@nmsu.edu or 575-646-1840, Or Zoom. Zoom meeting ID: “icthelpdesk” 

• 2FA allows you to use different factors such as a home, cell, or office phone to receive a call or SMS text message to verify your identity. 
• For those users who do not have a smart phone or landline, electronic key tokens will be available upon request. 

• If you have multiple devices for verifying your identity, you can sign in to manage, add/remove other devices using these instructions https://kb.nmsu.edu/108898
• Otherwise, please Contact the ICT Help Desk for further support. Contact Info Below. 

• Before getting rid of your old device, use it to sign into https://myprofile.microsoft.com to add your new device. 
• Instructions on how to add an additional device can be found here https://kb.nmsu.edu/108898 

• Please check your device for any additional prompts. The Authenticator application may use an app lock setting by default that requires you to enter your device pin/fingerprint/face ID that is specific to your phone and configured in the device security settings. NMSU will not have access to this information. 
• If the notification, call, or SMS text message does not go through, please close all browser windows and try again. 

• You can use these instructions for viewing and managing your devices https://kb.nmsu.edu/108898 

• If you have already configured 2FA using the lost device, please contact us so that we can terminate any sessions to that device. We can also assist with regaining access so that you can add an additional factor for authentication while your phone is missing. help@nmsu.edu 575-646-1840 Or Zoom ID: icthelpdesk 

• For more information, visit https://kb.nmsu.edu/107609 
• The NMSU helpdesk is also available to answer questions