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myNMSU - Reset NMSU Passphrase

Instructions to reset your myNMSU password/passphrase.

Remember that it is important to make your myNMSU password something strong yet, also something you will be able to remember. This password is necessary to gain access to myNMSU, NMSU e-mail, Canvas Learning System account (, and NMSU Computers/Computer Labs. NMSU does not have the ability to return a current password to you; however, you can reset a forgotten password by following the steps below: 

  1. Access the myNMSU login page: 

    mynmsu login page image

  2. Beneath the red "LOGIN" button is the Forgot Password link. Click the link allow the system to redirect you to the "Reset Password" page. 

    reset link image

  3. The Reset Password page outlines NMSU's passphrase requirements. At the bottom, enter your myNMSU username in the "Username" box then click the "OK" button to the right of the input box. 
    Passphrase requirements

  4. After entering your username you will be asked to answer the three security questions you created when you first activated your myNMSU account. Answer these questions with your given answers then select OK
  5. Note: If you are unable to remember the answers to your security questions, contact the ICT Help Desk at (575) 646-1840.
    passphrase security questions
  1. Once you have correctly answered your security questions, the next window will generate a new password for you. Select the generated password, copy it, and return to the "my.nmsu" login screen and log in with this generated password.
    system generated password

  2. After you have logged in, navigate to the bottom of the "Quick Launch" menu to "Password Management", click on it to expand, and click on Password Management
  3. Quick Launch menu my.nmsu

  4. From the Password Management menu, you can enter in a New Passphrase. The new passphrase will need to be at least 17 characters (this is the only requirement). Enter in your chosen Passphrase and Verify it before you click OK
    enter new passphrase and verify

*Note: Resetting your passphrase will require you to also update your password on any mobile devices, drives, or email clients that your former password/passphrase was saved to or synced. 

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:password reset lost password forgot password forgotten password lock lockout locked passphrase pass phrase   Doc ID:69190
Owner:John B.Group:New Mexico State University
Created:2016-12-02 16:32 MSTUpdated:2019-02-07 09:42 MST
Sites:New Mexico State University
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