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myNMSU - Reset NMSU Password

Instructions to reset myNMSU password

Remember that it is important to make your myNMSU password something strong yet, also something you will be able to remember. This password is necessary to gain access to myNMSU, NMSU e-mail, Canvas Learning System account (, and NMSU Computers/Computer Labs. NMSU does not have the ability to return a current password to you; however, you can reset a forgotten password by following the steps below: 

  1. Access the myNMSU login page: 

    mynmsu login page image

  2. Beneath the red "LOGIN" button is a Forgot Password? link. Click the link allow the system to redirect you to the "Reset Password" page. 

    reset link image

  3. The Reset Password page outlines NMSU's password requirements and standards. At the bottom, enter your myNMSU username in the "Username" box then click the "OK" button to the right of the input box. 

    password reset - username image

  4. After entering your username you will be asked to answer one of the security questions you created when you first activated your myNMSU account. Answer these questions with your given answers then select "OK". If you are unable to remember the answers to your security questions, contact the ICT Help Desk at (575) 646-1840.

    password reset - security questions image

  5. Once you have correctly answered your security questions, the next window will allow you to create a new password. Your new password must follow the guidelines listed on the Reset Password page. Those guidelines are: 

    • Be 8-16 character
    Not contain your myNMSU username or more than two consecutive characters of your username
    Not contain spaces or non-English characters
    • Contain at least one UPPERCASE letter
    • Contain at least one lowercase letter
    • Contain at least one number: 0 1 2 3 4 5 6 7 8 9
    Only the following special characters are allowed: _ { } [ ]
    * Banner and Oracle Users: Password must BEGIN with a letter. 

    If your new password does not follow the above-mentioned guidelines, it will not be accepted and you will have to create a different password. If you would like the system to generate a password for you, click the "Generate Password" link. Type your new password in the New Password field, and again in the Verify Password field. Click the "OK" button to save. 

    password reset - new password image

  6. After submitting your new password, a box will appear telling you that your password change was successful. You can now log into your myNMSU, NMSU e-mail, Canvas Learning System account (, and NMSU Computers/Computer Labs with your new password. 

    password reset - new password image

*Note: Resetting your password will require you to also update your password on any mobile devices, drives, or email clients that your former password was saved on. 

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:password reset lost password forgot password forgotten password lock lockout locked   Doc ID:69190
Owner:John B.Group:New Mexico State University
Created:2016-12-02 17:32 MDTUpdated:2018-02-13 09:27 MDT
Sites:New Mexico State University
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