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Troubleshooting NMSU Cisco AnyConnect VPN Client

If you are having trouble connecting to the NMSU Cisco AnyConnect VPN Client, try going through the troubleshooting steps listed below.

Troubleshooting Steps for Cisco AnyConnect VPN.
  1. OS UPDATES OR PATCHES: Sometimes the VPN client will stop working because of OS updates or patches. Try to uninstall the program and reinstall in order to fix this issue. Find your operating system below for uninstall instructions.

    Uninstall on Windows 7, 8, and 10

    Uninstall on Mac OS X

  2. FAILURE TO INSTALL – WINDOWS: Sometimes the web-based installation process may not work on your Windows computer. You can manually install the Cisco AnyConnect VPN if this happens.

    Manual Installation – Windows 
  1. Go to the Control Panel. In the Control Panel, make sure you are in Category View and click on Uninstall a program. You can change the view using the View By option in the top right-hand corner.

    uninstall program image

  2. The next window will list all the programs installed on your machine. select the program you wish to uninstall and click the Uninstall/Change option.

    uninstalled program list image

  3. You may get a dialogue box asking you to confirm that you want to uninstall the program. Click Yes. Some programs may open an Uninstall window to uninstall - if so, click the Next button and follow the directions to uninstall the program. If prompted to select the features you want to remove, make sure to select ALL of them and click Remove.
If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or e-mail us at To the top
  1. From the desktop, double-click on the Hard Disk icon. If this icon is not visible, click on Finder in the task bar. In the Finder menu, click on Preferences. Under the General tab, check the box next to Hard disks and click OK.

    mac hard drive icon

  2. In the Hard Disk window, click on the Applications folder. In the next column, select the program you want to remove and drag it to the Trash in the dock. The program should no longer be listed in Applications.

    application and trash icons

  3. To permanently delete this program, open the Trash and click on the Empty button.

    empty trash image

    NOTE: some programs have an uninstaller which you should use. To use the uninstaller, open it once you have selected the program you want to remove and run it. 

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or e-mail us at To the top

Manual Installation

VPN Client Download for Windows 

To complete these steps, you will need your myNMSU username and password. If you do not have a myNMSU account, go to to sign up. 

  1. If a Cisco AnyConnect VPN Client window came up in your browser saying that the web-based VPN Connection failed, click on the VPN client installer package titled Windows 7/Vista/64/XP/.

    AnyConnect installation window

  2. In the next window, you will be prompted to run the file or cancel; click the Run button. The next window will ask if you want to allow the file to make changes to your computer. Click Yes.

    Security warning window and acknowledgment

  3. Now you will go through the Cisco AnyConnect installation process. On the Welcome screen, click Next. The next screen will list the license agreement. If you agree, select I accept the terms in the License Agreement and then click Next. If you do not agree, you will need to exit the setup. Note - You will not be able to access the Cisco AnyConnect VPN if you do not accept the License Agreement. 

    Client setup wizard and license agreement

  4. On the next window, click the Install button. The Cisco AnyConnect VPN Client will now be installed on your computer. This could take several minutes.

    Install window

  5. After the client has finished installing, a confirmation window will come up. In this window, click the Finish button.

    Completion window for installation and setup

  6. Open the Cisco AnyConnect VPN Client you may access it from the Start menu or, on Windows 8, from the icon in the pane view. In the Cisco AnyConnect VPN Client window, enter in the box and click the Connect button.

    Ready to connect window

  7. In the next window, type in your myNMSU username in the Username box and your myNMSU password in the Password box. Now click OK.

    enter your username and password window

  8. You may see the status of your VPN client in the bottom right corner of the taskbar or in your hidden icons box. When the VPN client is connected, the icon will include a padlock. When the VPN client is disconnected, the padlock will be gone.

    Connetion Icons

  9. To disconnect your VPN client, open the Cisco AnyConnect VPN Client window by and click the Disconnect button.

    Disconnect from VPN window

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:troubleshooting, VPN, cisco vpn, problems with vpn   Doc ID:70042
Owner:John B.Group:New Mexico State University
Created:2017-01-18 11:47 MDTUpdated:2018-05-22 09:49 MDT
Sites:New Mexico State University
Feedback:  2   3