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Troubleshooting NMSU E-mail

Instructions - How to troubleshoot NMSU e-mail on an e-mail program like Outlook, Thunderbird, Mac Mail etc.


Troubleshooting NMSU E-mail on E-mail Programs (Outlook, Thunderbird, Mac Mail, etc.)

If you are having trouble with your NMSU e-mail on an e-mail program (Outlook, Thunderbird, Mac Mail, etc.), these instructions can be used to troubleshoot common e-mail programs. 

the problems to most likely occur with your account are an incorrect username, password, or incorrect server settings. We suggest you begin by troubleshooting your NMSU username and password. 


If you are having trouble accessing NMSU e-mail on a mobile device, refer to the Troubleshooting NMSU E-mail on a Mobile Device here. 

If you are having trouble accessing NMSU e-mail through the myNMSU portal, refer to the Troubleshooting NMSU E-mail Access from my.nmsu.edu here. 

If you are having trouble accessing e-mail on an e-mail program, you should make sure that your username and password are correct. Remember that every time you change your NMSU password you need to change it in your e-mail program as well. 

*Remember
Your NMSU e-mail username is your NMSU e-mail address. 
Your NMSU e-mail password is your NMSU password. 

Please refer to the instructions for your e-mail program:






*Note: Depending on your operating system and program version, your screens may look slightly different than the images below. The steps will remain the same. 

  1. If you have saved passwords in Thunderbird, you will be prompted to give new ones for your NMSU account when you change your NMSU password. When you click on your Inbox, a window will come up saying that login has failed. Click Enter New Password. On the next screen, enter your NMSU password. If you want it to be saved by Thunderbird, check the Use Password Manager to remember this password box. Then click OK.

    Login to server screenshot

  2. The next time you send a message, you will be prompted for a password to the SMTP server as well. Type in your NMSU password. If you want it to be saved by Thunderbird, check the Use Password Manager to remember this password box. Then click OK. *Note: you may be told the password failed. If this happens, click Enter New Password and enter your password again.

    password entry screenshot

**If you have verified your username and password and are still having trouble accessing your e-mail, you should check your account settings using the instructions in the Troubleshooting Server Settings section. 
To the top  Need help? 


Outlook 2007 and 2010 

  1. If you are using Outlook 2007 or 2010, your NMSU e-mail should be set up as an Exchange account. With this type of account, Outlook will prompt you for your username and password if your information changes, such as when you change your NMSU password. This prompt will happen when you open the program and Outlook tries to connect to your Exchange account. Type in your NMSU password in the Password box. Your Username should be your NMSU e-mail address. Then click OK.

    Outlook credential entry screenshot

    **If you have verified your username and password and are still having trouble accessing your e-mail, you should check your account settings using the instructions in the Troubleshooting Server Settings section. 
    To the top  Need help? 


Outlook 2003 

  1. Go to the Tools menu and click E-mail Accounts. In the next window, select View or change existing e-mail accounts and click Next.

    View email accounts screenshot

  2. Select your NMSU e-mail account and click Change. Under Logon Information, make sure that the User Name is your NMSU e-mail address. Make sure that your Password is your NMSU password. The next window will be a Congratulations message. Click Finish.

    Change NMSU email account screenshot

    **If you have verified your username and password and are still having trouble accessing your e-mail, you should check your account settings using the instructions in the Troubleshooting Server Settings section.  
    To the top  Need help? 


Outlook Express 

  1. Open Outlook Express. Go to Tools and click on Accounts. In the Internet Accounts window, select your NMSU account and click on Properties.

    Mail tab screenshot

  2. In the Properties window, click the Servers tab. Make sure the Account name is your NMSU e-mail address. Make sure that the Password is your NMSU password. Under Outgoing Mail Server, click Settings. Make sure that the option Use same settings as my incoming mail server is checked and click OK. Then click Ok in the Properties window and Close in the Internet Accounts window.

    Servers tab screenshot

    **If you have verified your username and password and are still having trouble accessing your e-mail, you should check your account settings using the instructions in the Troubleshooting Server Settings section.  
    To the top  Need help? 


Windows Live Mail

  1. Select your NMSU e-mail account. Right-click on the account name and click Properties. In the Properties window, click the Servers tab. Under Incoming Mail Server, make sure that your Email username is your NMSU e-mail address and your Password is your NMSU password. Now click the Settings button under Outgoing Mail Server.

    Mail>Properties screenshot

  2. . In the Outgoing Mail Server window, make sure that Use same settings as my incoming mail server is checked under Logon Information. Then click OK. In the Properties window, click OK.

    Select 'Use same settings as my incoming mail server' in Logon Information screenshot

    **If you have verified your username and password and are still having trouble accessing your e-mail, you should check your account settings using the instructions in the Troubleshooting Server Settings section.  
    To the top  Need help? 


Outlook 2011 

  1. From the menu bar, click Tools. Under Tools, click Accounts. In the Accounts window, select your NMSU e-mail address from the left-hand menu. Make sure that your Username is your NMSU e-mail address. Make sure that your Password is your NMSU password. Then close the window.

    Outlook 2011 Accounts tab screenshot

    **If you have verified your username and password and are still having trouble accessing your e-mail, you should check your account settings using the instructions in the Troubleshooting Server Settings section.  
    To the top  Need help? 

  1. Go to the Mail menu and click Preferences. In the Mail Preferences window, select your NMSU e-mail account from the left-hand menu. Check that your User Name is set to your NMSU e-mail address and your Password is set to your NMSU password. Then close the window.

    Mac mail account information screenshot

    **If you have verified your user name and password and are still having trouble accessing your e-mail, you should check your account settings using the instructions in the Troubleshooting Server Settings section.
    To the top  Need help? 


  1. Go to the Entourage menu and click on Account Settings. In the Accounts window, select your NMSU e-mail account and double-click on it. The Edit Account window will come up. Make sure that your Account ID is your NMSU username. Make sure your Password is your NMSU password.

    Entourage Account settings screenshot

  2.  Now click the box labeled Click here for advanced sending options. In the popup, select Use same settings as receiving mail server. When you are done putting in information, just click outside the window to close it. Now click OK.

    Server settings screenshot

    **If you have verified your user name and password and are still having trouble accessing your e-mail, you should check your account settings using the instructions in the Troubleshooting Server Settings section.  To the top 
    Need help? 

If you are still having trouble accessing e-mail with an e-mail program after verifying your username and password, you should check that the server settings are correct. 

  1. To find the server settings, log in to http://my.nmsu.edu and click the e-mail icon. In your NMSU Microsoft Office 365 Outlook Web App, click the Settings icon at the top right of the screen. Select Options from the Settings menu. 

    NMSU Outlook web app login screenshot

  2. On the next screen, click the Settings for POP, IMAP, and SMTP access link. A window will come up giving you the settings from IMAP and SMTP. The settings will include Server name and Port. save these settings by keeping the window open, writing them down or by some other method. You will use them in your mail client in the follow steps. *Note: The server settings in the images below may not match your server settings. 

    Server settings screenshot

To continue, please refer to the section for your mail client: 

Mac Mail (OS X 10.5 or earlier)
Entourage  (If not Web Servies Edition)

*Note: If you do not see your mail client in the list, your account should be set up as an Exchange account which finds server settings automatically. This is true for Entourage 2008 Web Services Edition, Mac Mail 3.6 and higher on Mac OS X 10.6 and higher, Outlook 2007 and higher for PC, and Outlook 2011 and higher for Mac. 

If you use one of these clients and your NMSU account is not set up as Exchange, please refer to the instructions for your operating system here. 



Thunderbird/Eudora OSE 

*Note: Depending on your operating system and program version, your screens may look slightly different than the images below. The steps will remain the same. 
  1. Select your NMSU e-mail account from the left-hand menu. Click View settings for this account under the Accounts section. Thunderbird 9-10 users, go to Tools and click Account Settings.

    Accounts options screenshot

  2. In the Account Settings window, click Server Settings, located underneath your NMSU e-mail address in the left-hand menu. Under Server Settings, make sure the Server Name matches the IMAP server name you saved earlier. Make sure the Port is the IMAP port number you saved earlier. Under Security Settings, make sure the Connection security box reads SSL/TLS and the Authentication method is Normal password.

    Server settings screenshot

  3. Now click on Outgoing Server (SMTP), located underneath your NMSU e-mail address in the left-hand menu. Under Outgoing Server (SMTP) Settings, check to see if the default outgoing server name and port listed match the SMTP server name and port number you wrote down earlier. If they do not, select the server name and click Edit. Change the Server Name to the SMTP server name you saved earlier. Change the Port to the SMTP port number you saved earlier. Under Security Settings, make sure the Connection security box reads STARTTLS and the Authentication method is Normal password. Then click Ok in the SMTP Server window and the Account Settings window.

    Outgoing server settings screenshot


    To the top  Need help? 

  1.  Go to the Tools menu and click E-mail Accounts. In the next window, select View or change existing e-mail accounts and click Next. 

    Outlook 2003 Email account screenshot

  2. Select your NMSU e-mail account and click Change. Under Server Information, make sure the Incoming mail server (IMAP) matches the IMAP server name you saved earlier and the Outgoing mail server (SMTP) matches the SMTP server name you saved earlier. Then click More Settings.

    server information screenshot

  3. In the next window, click on the Outgoing Server tab. Select the box labeled My outgoing server (SMTP) requires authentication. Select Use same settings as my incoming mail server. Now select the Advanced tab. Make sure the number labeled Incoming server (IMAP) matches the IMAP port number you saved earlier and select the box labeled This server requires an encrypted connection (SSL). Make sure the number labeled Outgoing server (SMTP) matches the SMTP port number you saved earlier and select the box labeled This server requires an encrypted connection (SSL). Now click OK.

    outgoing and advanced server settings screenshot

  4. Click Next in the Internet E-mail Settings (IMAP) window. The next window will be a Congratulations message. Click Finish.  

    To the top  Need help? 


  1. Open Outlook Express. Go to Tools and click on Accounts. In the Internet Accounts window, select your NMSU account and click on Properties.

    Outlook Exprees mail properties screenshot

  2.  In the Properties window, click the Servers tab. Under Incoming Mail Server, make sure the Account name is set to your NMSU e-mail address. Make sure the Password is set to your NMSU password. Under Server Information, make sure the Incoming mail (IMAP) box matches the IMAP server name you saved earlier. Make sure the Outgoing mail (SMTP) box matches the SMTP server name you saved earlier. Under Outgoing Mail Server, check the box labeled My server requires authentication. Then click Settings. Make sure that the option Use same settings as my incoming mail server are checked and click OK.

    Outlook Exprees server properties screenshot

  3. Now click the Advanced tab. Check the box labeled This server requires a secure connection (SSL) under Outgoing mail (SMTP) and make sure the number matches the SMTP port number you saved earlier. Check the box labeled This server requires a secure connection (SSL) under Incoming mail (IMAP) and make sure the number matches the IMAP port number you saved earlier. Then click OK. 

    Outlook Exprees advanced properties screenshot

    To the top  Need help? 


  1. Select your NMSU e-mail account. Right-click on the account name and click Properties. In the Properties window, click the Servers tab. Under Server Information, make sure that the Incoming mail (IMAP) box matches the IMAP server name you saved earlier. Make sure that the Outgoing mail (SMTP) box matches the SMTP server name you saved earlier. Under Incoming Mail Server, make sure that your Email username is your NMSU e-mail address and your Password is your NMSU password. Log on using clear text authentication should be selected. Under Outgoing Server, My server requires authentication should be selected. Now click the Settings button.

    Windows Live Mail properties screenshot

  2. In the Outgoing Mail Server window, make sure that Use same settings as my incoming mail server is checked under Logon Information. Then click OK. Back in the Properties window, click the Advanced tab. Under Server Port Numbers, make sure that the Outgoing mail (SMTP) box matches the SMTP port number you saved earlier. Make sure that the Incoming mail (IMAP) box matches the IMAP port number you saved earlier. Check This server requires a secure connection (SSL) under both Outgoing mail (SMTP) and Incoming mail (IMAP). Now click OK.

    Windows Live Mail advanced properties screenshot

    To the top  Need help? 

Mac Mail  (Tiger and Leopard)
  1. Go to the Mail menu and click Preferences. In the Mail Preferences window, select your NMSU e-mail account from the left-hand menu. Check that your User Name is set to your NMSU e-mail address and your Password is set to your NMSU password. If you have an Exchange account, make sure that the Internal Server and the External Server match the IMAP server name you saved earlier. If you have an IMAP account, make sure the Incoming Mail Server matches the IMAP server name you saved earlier. Then click the Outgoing Mail Server and select Edit SMTP Server List (for earlier versions of Mail, click Server Settings).

    Mac Mail Preferences screenshot

  2. In the SMTP Server Settings window, select the server that is in use by your NMSU email account. Make sure that the Server Name matches the SMTP server name you saved earlier. Then click the Advanced button. Check that the Server port matches the SMTP port number you saved earlier. Make sure Use Secure Sockets Layer (SSL) is selected. Make sure that Authentication is set to Password, and that your User Name and Password match your NMSU e-mail address and password.

    Mac Mail server settings screenshot

  3. Back in the Account Settings window, Click Advanced. Make sure that the Port number matches the IMAP port number you saved earlier. Make sure that Use SSL is enabled. Make sure that Authentication is set to Password. Then exit the window.

    Mac Mail advanced server settings screenshot
     
    To the top  Need help? 


Entourage (if IMAP)

*Note: If you have an Exchange Entourage account, your server settings are configured automatically and you do not need to go through these steps. The account type is listed next to your e-mail address in the Accounts window. To set up an Exchange account, go here. 
  1. Go to the Entourage menu and click on Account Settings. In the Accounts window, select your NMSU e-mail account and double-click on it. The Edit Account window will come up. Check that the Account ID is set to your NMSU e-mail address, and that the Password is set to your NMSU password. Make sure the IMAP server matches the IMAP server name you saved earlier. Make sure the SMTP server matches the SMTP server name you saved earlier. Now click on the button labeled Click here for advanced receiving options.

    Entourage Account settings screenshot

  2. In the popup, check the box next to This IMAP service requires a secure connection (SSL). The port number should read 993. When you are done putting in information, just click outside the window to close it.

    Entourage SSL settings screenshot

  3. Now click the box labeled Click here for advanced sending options. In the popup, check the box next to SMTP service requires secure connection (SSL). Check the box next to Override default SMTP port and type in the SMTP port number you saved earlier. Now check the box next to SMTP server requires authentication. Select Use same settings as receiving mail server. When you are done putting in information, just click outside the window to close it. Now click OK. 

    Entourage advanced sending options screenshot



If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or e-mail us at help@nmsu.edu. 




Keywords:e-mail programs mobile email mobile devices my.nmsu.edu email troubleshoot nmsu   Doc ID:70129
Owner:John B.Group:New Mexico State University
Created:2017-01-23 12:11 MDTUpdated:2018-05-18 13:20 MDT
Sites:New Mexico State University
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