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Office 365 (Outlook 2016 | Outlook 2013) - Recover deleted items in Outlook for Windows

When you accidentally delete an item from your Outlook mailbox, you can often recover it. The first place to look is the Deleted Items folder. If you can't find it there, the next place to look is the Recoverable Items folder, which you can access by using the Recover Deleted Items tool.

You can recover a deleted folder (with all of its messages) if it's still in your Deleted Items folder. Unfortunately, you can't recover a folder that's been permanently deleted. But you can use the steps in this topic to recover messages from the folder you deleted.


 How to recover deleted email, appointments, events, contacts, and tasks.

1. In Outlook, go to your email folder list and then click Deleted Items.

Click Deleted Items in folders list image

2. When you find the message, right-click it, and then click Move > Other Folder.


Click Move and then click Other Folder image

3. To move the message to your inbox, click Inbox, and then click OK.

Click Inbox to move the deleted item to your inbox image

4. To recover other types of items, do one of the following:
  • To recover a calendar item, right-click it, and then click Move > Other Folder > Calendar.
  • To recover a contact, right-click it, and then click Move > Other Folder > Contacts.
  • To recover a task, right-click it, and then click Move > Other Folder > Tasks.
Select a folder to move other types of items image


If you can't find an item in the Deleted Items folder, the next place to look is the Recoverable Items folder. This is a hidden folder, and it's the place where items are moved when you do one of the following things:

  • Delete an item from the Deleted Items folder.
  • Empty the Deleted Items folder.
  • Permanently delete an item by selecting it and pressing Shift+Delete
Follow the steps listed below to recover items from the Recoverable Items folder.

1. In Outlook, go to your email folder list, and then click Deleted Items.

2. Make sure Home is selected, and then click Recover Deleted Items From Server.

Select the Deleted Items folder and click Recover Items From Server image

IMPORTANT: If Recover Deleted Items From Server is grayed out or isn't there:

  • You might be working in offline mode.

  • You might not be using an Exchange account. If you don't have an Exchange account (for example, you're using Outlook to connect to an IMAP or POP account) you can't recover an item that's been permanently deleted or deleted from the Deleted Items folder. If you are connected to an IMAP account, you might be able to recover items from the Trash folder. 

3. Select the item you want to recover, click Restore Select Items, and then click OK.

Select an item to restore and click OK image

TIP: You can recover email messages, contacts, calendar items, and tasks from the Recoverable Items folder.


Where do recovered items go? When you recover items from the Recoverable Items folder, they are moved to the Deleted Items folder. So after you recover an item, you can find it in your Deleted Items folder and then move it to another folder. If you recover a calendar appointment, contact, or task, it's also moved to the Deleted Items folder. From there, you can move it back to your calendar, contact list, or tasks. To find recovered items, just search for them in the Deleted Items folder. 


For more information, please visit the Office Help & Training site.


If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at help@nmsu.edu.




Keywords:office 365 outlook 2016 2013 deleted items windows   Doc ID:71453
Owner:John B.Group:New Mexico State University
Created:2017-03-07 10:56 MDTUpdated:2017-11-30 15:52 MDT
Sites:New Mexico State University
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