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Office 365 (Outlook 2016 Mac) - Cannot send or receive messages with Outlook

There are many things that may result in the inability to send and receive messages via Outlook for Mac

Possibility: Outlook doesn't have a connection to the Internet or your network.

Solution: Make sure that your computer is connected to the Internet or your network. 

Use a web browser to see whether you can access Internet sites. If you are on a local network, see whether you can access intranet sites. For information about checking the status of your network connections, see Mac OS help. 

Solution: Verify that Outlook is online by going to the Outlook menu and making sure that Work Offline is not checked. 

Possibility: Some POP and IMAP email accounts use an outgoing mail (SMTP) server that requires authentication.

Solution: Turn on SMTP authentication for the POP or IMAP account. 

Some email services require authentication for their SMTP server. If you verify that all your account settings are correct, but you still can't send messages, try turning on SMTP authentication. 
  1. On the Tools menu, click Accounts.
  2. In the left page of the Accounts box, select the account. 
  3. Under Outgoing server, click More Options.
  4. On the pop-up menu, select the authentication type, and then enter your credentials as necessary. 
Possibility: Your ISP or network has a firewall that blocks connections to your email service's outgoing mail (SMTP) server.

Solution: See if your ISP or network administrator can provide an alternative SMTP server to use for your POP or IMAP account. 

If you have the address of an alternative SMTP server, enter it in your account settings. 
  1. On the Tools menu, click Accounts.
  2. In the left pane of the Accounts box, select the account.
  3. In the Outgoing server box, type the server name or address. 
    • Note: If you use a laptop in multiple locations, such as at home and at school, the SMTP server that you use in one location may not work in other locations. Each internet connection that you use may have a firewall with its own restrictions.
Possibility: Your credentials or account settings are incorrect.

Solution: Verify that your account username, password, and other settings are correct in your account preferences. 
  1. On the Tools menu, click Accounts.
  2. In the left pane of the Accounts box, select the account. 
  3. Make sure that you have entered the correct email address, username, and password. 
If your account still does not work properly, check with your email service provider for details about how to configure your account in a mail application. Your account may require that you use special settings such as Secure Sockets Layer (SSL) to connect, or that you override the default port. 

Possibility: Your network requires a proxy server to connect to the mail server.

Solution: Specify a mail proxy server in your computer's System Preferences.

If you use a network to connect to the Internet, you might have to specify a mail proxy server. Ask your administrator for the correct settings for your mail proxy server. For instructions on how to enter these settings, see Mac OS Help. 

Possibility: Your email server is unavailable. 

Solution: Make sure that the mail server is online. 

If you successfully connection to the account before, the mail server might be offline. Contact your email provider or network administrator to see whether the mail server is available. 

For more information, please visit the Office Help & Training site.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:office 365 outlook 2016 mack cannot send receive message   Doc ID:71482
Owner:John B.Group:New Mexico State University
Created:2017-03-07 13:15 MSTUpdated:2017-03-07 13:15 MST
Sites:New Mexico State University
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