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Office 365 (Outlook 2016 | Outlook 2013) - Import email, contacts, and calendar from an Outlook .pst file
When an Outlook app - such as Outlook 2016 - is installed on your computer, you can use it to move email, contacts, and calendar items from one email account to another.
For example, let's say you have an Office 365 mailbox and a Gmail account. You can add both of them to Outlook 2016. Then, you can use Outlook 2016 to export items from your Gmail account and import them to your Office 365 mailbox.
How to import email, contacts, and calendar to Outlook from:
- Add your "source" email account to Outlook. For example, you might add your Gmail account to Outlook 2016. Wait a bit for all of your email and contacts to show up.
- Add your Office 365 email account to Outlook. After you do this, Outlook will automatically sync with Office 365. You'll see the contents of your Office 365 mailbox appear in Outlook.
- Choose from the export instructions to export your email from your source account to a .pst file. For example, if you have Outlook 2010, choose "Outlook 2010: Export Outlook items to a .pst file".
- Choose from the import instructions (below) in this article to import your email to Office 365. For example, if you have Outlook 2016, choose "Outlook 2013 and Outlook 2016: Import Outlook items from a .pst file".
Because Outlook is syncing with your Office 365 email account, when you import your email using the instructions, the email will go directly to your Office 365 email account.
- At the top of your Outlook 2016 or 2013 ribbon, choose File.
If your ribbon doesn't have a File option in the top left corner, you aren't using an Outlook app installed on your computer.
- Choose Open & Export > Import/Export. This starts the wizard.
- Choose Import from another program or file, and then click Next.
- Choose Outlook Data File (.pst) and click Next.
- Browse to the .pst file you want to import. Under Options, choose how you want to deal with emails and contacts, then choose Next.
- If a password was assigned to the Outlook Data File (.pst), enter the password, and then click OK.
- If you're importing the contents of your .pst file into your Office 365 mailbox, choose the mailbox here.
If you're NOT importing into your Office 365 mailbox, choose Import items into the current folder. This imports data into the folder currently selected.
- Choose Finish. Outlook starts importing the contents of your .pst file immediately. It's finished when the progress box goes away.
If you're importing your .pst file to your Office 365 mailbox, you may see a message that it's trying to connect with Outlook 365. This happens when the Internet connection is interrupted, even for a moment. Once your Internet connection is re-established, Outlook will continue importing the .pst file.
- You want to move email from one email account to another email account
Using Outlook on your desktop, you can add both accounts to Outlook. Wait a while for all of your emails to show up (if you have a lot, this can be a long time). then, use Outlook to export the email from your Yahoo account to a .pst file. Finally, import the .pst file to your Office 365 account.
- You're moving from PC to PC
You're moving your email from one computer with Outlook on it to another computer with Outlook on it.
- You've moving from PC to Mac:
You're moving your email from Outlook on PC and importing to Outlook 2016 on a Mac.
- If you only want to move or backup your contacts (email addresses), you don't need to do a .pst export/import. Instead, export contacts from Outlook to a .csv file and then you can import them to Outlook, Gmail, or another email provider.
- If you want to retrieve only a few emails or contacts from a .pst file, open the .pst file and then drag and drop the emails to current Outlook folders. When you're done, you can close the .pst file again.
- When Outlook exports emails to a .pst file, it includes any attachments. So, when you import a .pst file, you'll see your attachments.
- Outlook does not export meta-data such as folder properties (views, permissions, and AutoArchive settings); message rules; and blocked senders lists. So, they won't be imported, either.
- When Outlook exports email, contacts, and calendar info to a .pst, it makes a copy of the information. Nothing is deleted from Outlook. You'll still see and have access to your email, contacts, and calendar in Outlook.