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Office 365 (Outlook 2016 | Outlook 2013) - Change the sound played when an email message arrives

When a new message arrives inOutlook, a short sound plays. The sound can be turned off or changed to any .wav audio file on your computer.

Change the sound in Windows using Control Panel. If you want to turn off the sound, use the Backstage view in Outlook.

Change the new mail sound

Sound appears in different Control Panel locations depending on the version of the Microsoft Windows operating system that you are using, the Control Panel view selected, and whether you are using a 32- or 64- bit operating system or version of Outlook. 
  1. Exit Outlook

  2. Open Control Panel

    The easiest way to find Sound is to open Control Panel in Windows, and then in the Search box at the top of window, type Sound

  3. On the Sound dialog box, on the Sound tab, under Program Events, under Windows, click New Mail Notification.

    New Mail Notification control in the Control Panel Sound dialog box image

  4. Click Browse, and then select a different audio file.

    Note: Only .wav audio files are supported. Other audio file formats such as .mp3 or .aac can't be used. Your favorite sound editing program might be able to convert other audio file formats to a .wav file. 

  5. Click OK.

  6. Restart Outlook.
Turn on or off the new mail sound
  1. Click the file tab. 

  2. Click Options.

  3. On the Mail tab, under Message arrival, select or clear the Play a sound check box. 

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:office 365 outlook 2016 2013 change sound played email message arrived   Doc ID:71917
Owner:John B.Group:New Mexico State University
Created:2017-03-21 09:35 MSTUpdated:2017-11-28 14:26 MST
Sites:New Mexico State University
Feedback:  3   12