Google Chrome - Fix "Aw, Snap!" page crashes and other page loading errors

If you're getting the "Aw, Snap" error or another error code instead of a web page, Chrome is having problems loading. You might also see the page loading slowly or not opening at all.

Reload the page

Usually, you can reload the page to fix the error.

  • Computer: At the top left, click Reload Reload icon.
  • Mobile device: At the top right, tap More More and then Reload Reload icon.

If that didn't work...

Step 1: Check your Internet connection

Make sure your device has a connection to network data or Wi-Fi.

Step 2: Clear your cache

Chrome might have information stored that's stopping the page from loading fully.

Clear your cache and cookies, then try reloading the page.

Step 3: Close other tabs, extensions, & apps

Your device may have run out of memory, and can't load the site while also running your apps, extensions, and programs.

To free up memory:

  • Close every tab except for the one that’s showing the error message.
  • Quit other apps or programs that are running, and pause any app or file downloads.
  • On your computer, uninstall unnecessary extensions from Chrome. 
  • On the erroring tab, try reloading.

Step 4: Restart your device

Programs or apps sometimes get in the way of a page loading correctly.

  1. Restart your computer or mobile device.
  2. Try loading the page again.

Step 5: Update Chrome

  1. Open Chrome.
  2. At the top right, click More More.
  3. Click Settings.
  4. On the left, click About.
  5. Chrome will automatically check if there's an update available (you might have to wait a few seconds to see it).
    • If there's an update, you'll see instructions to follow.
    • If there are no instructions, your version of Chrome is up-to-date.

Step 6: Check for malware

If you're on Windows, use the Chrome Cleanup Tool to find and remove unwanted software.

Still not working?

If other sites open normally but one site is crashing, that site might be causing the problem.

  • If you try to reload and the site doesn't open, click Send feedback to let us know.
  • Turn on automatic error reporting to help us solve page crashes faster, or report the issue to Chrome.
  • Contact the site owner to report the problem.

Chrome web page error codes

The following error codes mean there’s a problem opening the web page. 

To fix, follow the troubleshooting steps above.

  • "Aw, Snap!": Chrome is having problems loading a web page you're trying to see.
  • ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist.
  • ERR_INTERNET_DISCONNECTED: The device isn't connected to the Internet.
  • ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The web page took too long to connect. Your Internet connection might be too slow, or the web page might be too busy.
  • ERR_CONNECTION_RESET: Something happened that interrupted your connection to the web page.
  • ERR_NETWORK_CHANGED: Your device disconnected from the network or connected to a new network while loading the page.
  • ERR_CONNECTION_REFUSED: The web page didn't let Chrome connect.
  • ERR_CACHE_MISS: The web page needs information you entered earlier to be submitted again.
  • ERR_EMPTY_RESPONSE: The website didn't send any data, and might be down.
  • ERR_SSL_PROTOCOL_ERROR: The web page has sent data that Chrome doesn't understand.
  • BAD_SSL_CLIENT_AUTH_CERT: Sign-in to the site (for example, a bank or work website) isn't working due to an errored client certificate.

For more information, please visit the Google Support website. 

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:google chrome fix aw snap page crashes loading errors   Doc ID:72591
Owner:John B.Group:New Mexico State University
Created:2017-04-13 12:22 MSTUpdated:2017-10-31 12:29 MST
Sites:New Mexico State University
Feedback:  3   4