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Google Chrome - Fix connection errors

To get started fixing the problem, choose one of the error types below.


"This webpage has a redirect loop" or "ERR_TO_MANY_REDIRECTS"

You'll see this error when Chrome stops because the page tried to redirect you too many times. 

Sometimes, pages don't open because cookies aren't working correctly. To fix the error, try clearing your cookies. 


"This site can't provide a secure connection; network-error set an invalid response" or "ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION"

You'll see this error if the webpage had an error that Chrome couldn't understand. 

To fix the error, contact the website owner. 


"Your connection is not private" or "NET::ERR_CERT_AUTHORITY_INVALID" or "ERR_CERT_COMMON_NAME_INVALAD" or "NET::ERR_CERT_WEAK_SIGNATURE_ALGORITHM"

If you see an error about SHA-1, ask the site owner to update teh site's certificate. 

If you see an error about HSTS, privacy certificates, or invalid names, try the tips below.

Step 1: Sign in to the portal
If you recently connected to a new WI-FI network that has a sign-in portal, try signing in. 
  1. Go to any websites starting with http:// (http://example.com)
  2. On the portal sign-in page that opens, sign in to use the Internet. 

Step 2: Open the webpage in Incognito mode (computer only)
Open the webpage you were visiting in an incognito window. 

If the page opens, a Chrome extension is causing the error. To fix the error, turn off the extension. 


Step 3: Update your operating system
Make sure your deviste is up-to-date on Windows, Mac, or another operating system. 


Step 4: Temporarily turn off your antivirus
You'll see this error if you have any antivirus software that provides "HTTPS protection" or "HTTPS scanning" that prevents Chrome from providing security. 

To fix the problem, try turning off your antivirus software. If the webpage works after turning off the software, turn off this software when you use secure sites. 

Remember to turn your antivirus program back on when you're done. 


Step 5: Get extra help
If you still see the error, contact the website owner. You can also get more help on the Chrome Help Forum.


"Connect to network"

You'll see this error if you're using a Wi-Fi portal that requires you to sign in before you can get online. 

To fix the error, click Connect on the page you're trying to open. 


"Your clock is behind" or "Your clock is ahead" or "NET::ERR_CERT_DATE_INVALID"

You'll see this error if your computer or mobile device's date and time are inaccurate.

To fix the error, open your device's clock and make sure the time and date are correct. 


"Server has a weak ephemeral Diffie-Hellman public key" or "ERR_SSL_WEAK_EPHEMERAL_DH_KEY"

You'll see this error if you're trying to go to a website that has outdated security code. Chrome protects your privacy by not letting you connect to these sites. 

If you own this website, try updating your server to support ECDHE and turn off DHE. If ECDHE is unavailable, you can turn off all DHE cipher suites and use plain RSA.


"This webpage is not available" or "ERR_SSL_VERSION_OR_CIPHER_MISMATCH"

You'll see this error if you're trying to go to a website that has outdated security code. Chrome protects your privacy by not letting you connect to these sites. 

If you own this website, try to set your server to use TLS 1.2 AND TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, instead of RC4. RC4 is no longer considered secure. If you can't turn off RC4, make sure that other non-RC4 ciphers are turned on. 


"Delete Expired DigiCert Certificate" (Mac computers only)

You'll see this error if the webpage uses a certificate that's set up incorrectly on your computer. 

To fix this error, try these tips:
  1. On your Mac computer, at the top right, click Spotlight search.
  2. Enter "Keychain Access."
  3. In the results, click Keychain Access.
  4. At the top of your computer screen, click View > Show Expired Certificates.
  5. At the top right, click Search.
  6. Type "DigiCert High" and press Enter on your keyboard. 
  7. Find "DigiCert High Assurance EV Root CA" that is marked as Expired. Click the certificate. 
  8. Delete by pressing Delete on your keyboard. 

For more information, please visit the Google Support website.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at help@nmsu.edu.




Keywords:google chrome fix connection errors mac windows   Doc ID:73244
Owner:Brieanna W.Group:New Mexico State University
Created:2017-05-11 09:19 MSTUpdated:2017-05-11 09:19 MST
Sites:New Mexico State University
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