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Google Chrome - Fix Chrome Update Problems & Failed Updates

If you're having problems updating Chrome on your computer, you might see:

  • Update failed: Updates are disabled by administrator.
  • Update failed (Error: 3 or 11) An error occured while checking for updates: Update server not available
  • Update failed (Error: 3 or 10) An error occured while checking for updates: Update check failed to start
  • Update failed (Error: 7 or 12) An error occured while checking for updates: Download failed
  • This computer will no longer receive Chrome updates because Windows XP and Windows Vista are no longer supported
  • Other errors that mention that "Update failed"
Try the possible fixes below:

Download Chrome again

It's possible that some files are missing on your computer. To fix, follow these steps:
  1. Uninstall Chrome.
  2. Make sure your computer meets the system requirements.
  3. Download Chrome again and try reinstalling. If you keep seeing an error:
    • On Windows, try the standalone installer
    • On Mac, download Google Software Update again and try reinstalling
If your computer doesn't let you complete these steps, contact the person who has administrator rights to your computer to complete the Chrome update. 

Review antivirus, firewall, or parental control settings

Check the setting for your antivirus, firewall, or parental control software.
  • Make sure software updates are blocked from going online.
  • Make sure and aren't blocked.

Reboot your computer

The update might not have completed on your computer. Try rebooting your computer and updating Chrome again. 

Check for malware

Unwanted software might stop Chrome from updating correctly.

Windows computer
Download and run the Chrome Cleanup Tool. It's an app taht searches your computer for suspicious programs and offers to remove them for you. 

Mac Computer
Remove bad software and other programs on yoru computer that you don't remember installing. 
  1. On your Mac computer, open Finder. 
  2. On the left, click Applications.
  3. Look fo rnay programs you dont' recognize, then do one of the following: 
    • Double-click Uninstall or Uninstaller, and follow the on-screen instructions. 
    • If you don't see these options, drat the icon from the Applications folder into the Trash. 
  4. Empty your trash when you're done. 
Programs to remove

Here are some common programs that might change your settings and are know to cause problems: 
  • BrowseFox
  • PullUpdate
  • Vitruvian
  • V-Bates
  • SearchProtect
  • SupTab
  • MySearchDial
  • SaveSense
  • Price Meter
  • Sputnik/Guard
  • Conduit Toolbars, Community Alerts & ValueApps
  • Wajam
  • Multiplug
  • Shopper Pro
  • Stormwatch
  • SmartBar
  • Dealply
  • SmartWeb
  • MySearch123
  • AdPea
  • Etranslator
  • CouponMarvel
  • PriceFountain
  • Techsnab
  • Colisi 
  • BrApp
  • LuckyTab
  • OneCall
  • Crossrider
  • Eorezo
  • Consumer Input
  • Content Defender
  • Movie Dea
Make sure you meet the system requirements

Chrome doesn't work with the following older platforms: 
  • Windows XP
  • Windows Vista
  • Mac OS X 10.6, 10.7, and 10.8
Use a recent operating system to make sure you continue to get the latest Chrome versions and features.

To use Chrome on Windows, you'll need:
  • Windows 7, Windows 8, Windows 8.1, Windows 10 or later
  • An Intel Pentium 4 processor or later that's SSE2 capable
Fix Windows "No longer supported" error
If your computer meets the Windows system requirements above, but Chrome isn't starting or you see the error message "This computer will no longer receive Google Chrome updates because Windows XP and Windows Vista are no longer supported," you might have Chrome set to run in Windows' Compatibility Mode. 

Turn off Compatibility Mode:
  1. On your computer, right-click the Chrome icon
  2. Click Properties > Compatibility
  3. Uncheck "Run this program in compatibility mode for."

To use Chorme on a Mac, you'll need:
  • OS X Mavericks 10.9 or later

To use Chrome on Linus, you'll need:
  • 64-bit Ubuntu 14.04+, Debian 8+, openSUSE 13.3+, or Fedora Linux 24+
  • An Intel Pentium 4 processor or later that's SSE2 capable

For more information, please visit the Google Support website.
*This article's content was directly sourced from,

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:google chrome fix chrome update problems failed updates mac windows   Doc ID:73269
Owner:John B.Group:New Mexico State University
Created:2017-05-12 09:49 MDTUpdated:2019-04-16 10:47 MDT
Sites:New Mexico State University
Feedback:  3   6