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Skype for Business - Troubleshoot OneNote file sharing in Skype for Business

Why can't I see the OneNote file being shared in Skype for Business

Skype for Business can't display the OneNote file you're trying to look at because you don't want OneNote 2010 or OneNote 2013 installed on your computer, and the file is in a folder or on a server that doesn't support Microsoft Web Application Companion (WAC). 

What do I need to do to be able to view the file? 

Do one of the following: 
  • Obtain a copy of OneNote from the Microsoft Office OneNote website if you don't have one already, then restart Skype for Business and connect to the meeting again. With OneNote on your computer, you should be able to view the file. 

  • Ask the person sharing the file to copy it to a WAC-enabled location (SharePoint or OneDrive) and then to share it again. You should then be able to view the file without having OneNote on your computer. 

More information about the issue

Ordinarily, you'll be able to see a shared OneNote file in a Skype for Business conversation if you meet these three conditions:
  • You have at least OneNote 2010 installed on your computer

  • You have the necessary user credentials and permission to see the file. 

  • You have connectivity to the file location. 
If you don't have at least OneDrive 2010 installed, but you've met the other two criteria above, Skype for Business will tyr to open the OneNote file using Web Application Companion (WAC), which is the version of Office that allows for viewing documents using a web browser. 

Because you don't have a copy of OneNote installed on your computer and the file is in a folder or on a server that isn't set up to support WAC, Skype for business is unable to display it. 

Either of the two actions described above should solve the problem. 

For more information, please visit the Office Help & Training site

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:Skype for Business troubleshoot onenote file sharing skype meeting notes   Doc ID:74534
Owner:John B.Group:New Mexico State University
Created:2017-07-10 10:49 MDTUpdated:2017-07-10 10:52 MDT
Sites:New Mexico State University
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