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Amazon Echo - Reset Your 2nd Generation Echo Device

If your Echo (2nd Generation) or Echo Dot (2nd Generation) is unresponsive, or you want to give it to someone else, you can reset the device.

After you reset your Echo device, you need to register it to an Amazon account and reenter any device settings to use it again.

Note: Having trouble with your Echo device? Restart your device first to see if it resolves your problem. To restart your device, unplug the power adapter from the back of the device or from the wall outlet. Then, plug the power adapter back in.

To reset your Echo device that has volume buttons:

  1. Press and hold the Microphone off and Volume down buttons at the same time until the light ring turns orange (about 20 seconds). Then light ring turns blue.
  2. Wait for the light ring to turn off and on again. The light ring then turns orange again, and your device enters setup mode.
  3. Open the Alexa app to connect your device to a Wi-Fi network and register it to your Amazon account. 

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:amazon echo generation device reset responsive   Doc ID:79627
Owner:John B.Group:New Mexico State University
Created:2018-01-24 13:36 MDTUpdated:2018-01-24 13:49 MDT
Sites:New Mexico State University
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