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Norton (Win) - Recover after Windows 10 upgrade

You run into an issue that your Norton software is no longer active and/or installed after you upgrade to Windows 10. This document will assist you with this issue if it occurs.


Download and run the fix tool

  1. Download the fix tool.

    Save the file to the Windows desktop.

  2. On your desktop, right-click the Windows10NortonUpgrader.exe file, and click Run as administrator.

    By running the tool, you accept the Usage Agreement.

  3. In the installation prompt window, click Next.

    install an updated version of norton

    Follow the on-screen instructions to complete the installation.

    If you do not see the installation prompt window, go to Step 2.


Download and install Norton

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:norton windows upgrade recover 10 download fix install   Doc ID:80342
Owner:John B.Group:New Mexico State University
Created:2018-02-21 15:08 MDTUpdated:2018-06-06 14:16 MDT
Sites:New Mexico State University
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