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Norton (Win) - SONAR Protection is Turned off and Clicking 'Fix Now' Doesn't fix the Problem

To fix this problem, restart your computer. If the problem persists even after you restart the computer, uninstall and reinstall the Norton product. Download and run the Norton Remove and Reinstall tool to uninstall your Norton product.


Restart your computer

  1. Exit all the programs.

  2. Restart your computer.

    If the problem persists, go to Step 2.


Download and run the Norton Remove and Reinstall Tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:norton windows sonar protection turned off fix now problem computer internet product download   Doc ID:80344
Owner:John B.Group:New Mexico State University
Created:2018-02-21 14:19 MSTUpdated:2018-02-21 14:29 MST
Sites:New Mexico State University
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