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Norton (Win) - Message: "Cannot connect to the Norton server"

To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page. You see the message: "Unexpected Browser error or Cannot connect to the Norton server" when you activate your Norton product. To resolve this issue, set a default web browser on your Windows 10 computer. On other versions of Windows, change your default web browser.

Set a default web browser

  1. On your Windows desktop, go to Start > Settings > System.

  2. Click Default apps.

  3. Under Web browser, select the web browser that you want to set as default.

  4. Activate your Norton product.

Change default web browser

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.


    If the User Account Control window appears, click Continue.

  3. In the Control Panel window, next to View by, select Category from the drop-down list.

  4. In the Control Panel window, click Programs.

  5. Under Default Programs, click Set your default programs.

  6. In the Set your default programs window, under Programs, select your preferred browser and click Set this program as default.

  7. Click OK.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:norton windows message cannot connect to norton server problem issue status   Doc ID:80345
Owner:John B.Group:New Mexico State University
Created:2018-02-21 14:24 MSTUpdated:2018-02-21 14:29 MST
Sites:New Mexico State University
Feedback:  2   15