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Norton (Mac) - Remove Unwanted Popups or Site Redirects

Mac OS X is vulnerable to potentially unwanted programs or Adware, browser hijackers. These types of programs or toolbars generate web traffic and collect sales leads for other dubious sites. They may also display advertisements and sponsored links within your web browser. Such toolbars are usually bundled with certain free programs that you normally download and install. These bundles include a licensing agreement that you must accept to download and install the software. The agreement applies to all the software in the bundle including the unwanted toolbars. Because a licensing agreement was agreed to, Norton will not detect them as malicious even though the toolbar behaves suspiciously.

If your Mac is infected with malware, you may experience any of the following symptoms:

  • Advertising banners appear on web pages that you are visiting.

  • When you go to a website, you are randomly redirected to another website that you do not intend to visit.

  • Browser popups appear and recommend fake updates or other software.

  • Other unwanted adware programs may be installed without your knowledge.

Few of the known unwanted programs or toolbars are VSearch, Conduit, Genieo, GoPhoto, Jollywallet, Savekeep, MacShop, Yontoo, Shopper Helper Pro, Slick Savings, PallMall, Awesome Screenshot.

Adware generally installs a new toolbar in the Internet browser and changes the default search engine setting to a third-party search engine. Depending on your browser, remove the extensions and reset the browser settings to completely remove the unwanted toolbars and search engines.

  1. Start the Safari browser.

  2. On the Apple menu bar, click Safari and then do the following:

    • Select Preferences: On the Extensions tab, look for any suspicious plug-ins. If you find any suspicious extension in the list, click Uninstall to remove it.

    • Select Reset Safari: In the Reset Safari window, to restore the default settings of Safari, check all the boxes and then click Reset.

  1. Start the Chrome browser.

  2. On the Apple menu bar, click Chrome and then select Preferences.

  3. In the left-pane of the Settings page, and then do the following:

    • Select Extensions: If you find any suspicious extension in the list, click the Trash icon to remove it.

    • Select Settings: Scroll down and click Show advanced settings. From the list of advanced settings, to restore the default settings of Chrome, click Reset browser settings.

      In the dialog box that appears, click Reset.

  1. Start the Firefox browser.

  2. On the Apple menu bar, do one of the following:

    • Click Tools and then select Add-ons. In the Add-ons Manager page, in the left-pane, click Extensions. If you find any suspicious extension in the list, click the Remove button next to the extension to remove it.

    • Click Help and then select Troubleshooting Information. In the Troubleshooting Information page, under Reset Firefox to its default state, click Reset Firefox.

      Click Reset Firefox.

    Resetting Firefox to its initial state will also remove all the Add-ons or Extensions.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:Norton Mac Remove Unwanted Popups or Site Redirects os osx anti virus malware browser internet web   Doc ID:80364
Owner:John B.Group:New Mexico State University
Created:2018-02-22 08:46 MSTUpdated:2018-02-23 08:07 MST
Sites:New Mexico State University
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