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Norton (Mac) - Message: "Free update to High Sierra Support" or "Update to stay protected"

If your Norton for Mac subscription is eligible for a free upgrade, Norton displays an alert to upgrade to the latest version that is compatible with the new macOS 10.13.x High Sierra.

Do the following to upgrade Norton:

Upgrade Norton

  1. In the update alert window, click Update Now.

    Update alert

    If you have closed the update alert window, start your Norton product, and then click Free Upgrade Available in the main window.

    free upgrade available
  2. In the Software Update window, click Update Now.

  3. Type your administrator password and then click Install Helper.

    Norton Update Agent uninstalls the older version of Norton product that is currently installed on your Mac.

  4. When the uninstall finishes, click Restart.

  5. After you restart your Mac, in the Software Update window, click Agree & Upgrade.

  6. When the installation finishes, click Restart.

  7. After you restart your Mac, your Norton product displays a Registration alert to complete the registration. Click Fix Now.

    Registration alert
  8. In the Norton product Subscription window, type your Norton account password, and then click Sign In.

    If you do not have a Norton account, click Create a Norton account, and complete the sign-up process

You now have the latest version of your Norton product installed on your Mac.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:Norton Mac Message Free update to High Sierra Support or Update to stay protected anti virus web browser internet   Doc ID:80370
Owner:John B.Group:New Mexico State University
Created:2018-02-22 09:11 MSTUpdated:2018-06-06 11:52 MST
Sites:New Mexico State University
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