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End-of-Life announcement of Norton AntiVirus 11 and Norton Internet Security 4 for Mac

As of October 31, 2014, Norton AntiVirus 11 and Norton Internet Security 4 for Mac have been discontinued. The support for these products ended on November 12, 2015, and no new security updates are released afterward.



Although you may continue using your Norton product for the remaining subscription days, your computer would be unprotected against the new threats. We recommend you to upgrade your Mac OS X to the latest available version and install Norton Security.

If you are not sure about the version of Norton product installed, read Finding the version of your Norton product for Mac.

The following FAQ helps you answer your queries that are related to this End-of-Life announcement.

  • As part of a portfolio simplification process, we are retiring some of our old products, including Norton AntiVirus 11 and Norton Internet Security 4 for Mac.

  • As of October 31, 2014, all the subscription renewals to Norton AntiVirus 11 and Norton Internet Security 4 for Mac have been stopped.

    Support for Norton AntiVirus 11 and Norton Internet Security 4 for Mac ended on November 12, 2015, except for the Japan region where the support is discontinued on December 25, 2015.

  • If your Mac runs on OS X 10.7.5 or later, you will be offered an opportunity to upgrade to Norton Security for a 90-day free trial. To know more about Norton Security, read Features of Norton Security.

    If you choose not to upgrade to Norton Security for a 90-day free trial, your Norton AntiVirus 11 or Norton Internet Security 4 for Mac subscription continues to work for your remaining subscription period.

  • Unfortunately, Norton Security cannot be installed on Mac OS X 10.7.4 or earlier. To know more, read System requirements for Norton Security.

    Alternatively, if your computer meets the minimum hardware requirements, you can upgrade to the latest version of the Mac OS X and then install Norton Security or Norton Internet Security depending on the availability of the product in your region.

  • Yes, if your Mac meets the minimum hardware requirements, you will receive a notification from your Norton product that you must accept if you choose to upgrade and install the Norton Security 90-day trial. To complete the installation of Norton Security, you may need to restart your Mac.

  • Before the Norton Security 90-day trial expires, you can purchase a subscription of Norton Security from the Norton Online Store. Upon expiration of the Norton Security 90-day trial, your computer will no longer be protected against viruses, spyware, malware, and other online attacks.

  • No, when your subscription for Norton AntiVirus 11 or Norton Internet Security 4 for Mac expires, you cannot renew it. If your Mac runs on OS X 10.7.5 or later, you can upgrade to our latest offering Norton Security 90-day free trial.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at help@nmsu.edu.




Keywords:End-of-Life announcement of Norton AntiVirus 11 and Norton Internet Security 4 for Mac   Doc ID:80374
Owner:John B.Group:New Mexico State University
Created:2018-02-22 11:09 MDTUpdated:2018-02-23 09:10 MDT
Sites:New Mexico State University
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