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Norton - Fix Problems Downloading

If you see any error when you download Norton, or if download did not complete, try to redownload the product from the Norton account.



If you cannot find Norton that you want to download in your account, read Recover missing Norton in your Norton account.

Redownload Norton

  1. Download Norton.

  2. If you are not signed in to Norton already, you will be prompted to sign in. Type in your email address and password for Norton, and click Sign In.

  3. In the Norton Setup window, click Download Norton.

  4. Click Agree & Download.

    You may see the message "Trial period expired" if you install a wrong product. Make sure that you download Norton that has an active subscription.

    If you have a product key you have not yet registered to your account, click Enter a new product key to continue.

    Type the product key and click >.

  5. Depending on your browser, do one of the following:

    • For Internet Explorer: Click Run.

    • For Firefox or Safari: On the top-right corner of the browser, click the Download option to view the downloaded files, and click the file that you downloaded.

    • For Chrome: On the bottom-left corner, click the file that you downloaded.

  6. If the User Account Control window appears, click Continue.

    Follow the on-screen instructions.

  7. Norton is now installed and activated.

If you cannot download or install Norton even after you follow the steps, select one of the following that best describes your situation:

Start the install

  • After you click Agree & Download, a file is downloaded to your computer. You have to double-click the downloaded file to continue the installation. If you have not located and double-clicked the downloaded file, do one of the following depending on your browser:

    • For Internet Explorer: Click Tools > View downloads. In the View downloads window, next to the Norton file, click Run.

    • For Firefox or Safari: On the top-right corner of the browser, click the down arrow to view the downloaded files, and then click the Norton file that you downloaded.

    • For Chrome: On the top-right corner, click the Customize and control button, and then click Downloads. In the Downloads page, click the Norton file that you downloaded.

If the download doesn't start or stops and then doesn't progress, delete the Windows temporary files and then directly download and install your Norton product.

Delete Windows Temporary files

    If you have Norton for Mac, skip this step and go to the Download the installer directly section.

  1. Exit all the programs.

  2. Press Windows + R keys together to open the Run dialog box.

  3. In the Run dialog box, type the following text:

    %temp%

  4. Click OK.

    The current user's Temp folder opens in Windows Explorer.

  5. On the Edit menu, click Select All.

  6. Press Delete.

  7. If you are asked to confirm the deletion, click Yes.

If you continue to have problems with downloading Norton from your account even after you delete the Windows temporary files, you can directly download and install Norton from one of the following links.

Download the installer directly

  1. Select Norton:

  2. Do one of the following depending on your browser:

    • For Internet Explorer: Click Run.

    • For Firefox or Safari: On the top-right corner of the browser, click the Download option to view the downloaded files, and double-click the file that you downloaded.

    • For Chrome: On the bottom-left corner, double-click the file that you downloaded.

  3. If the User Account Control window appears, click Continue.

  4. Follow the on-screen instructions to install your Norton product.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at help@nmsu.edu.




Keywords:Norton - Fix Problems Downloading install   Doc ID:80399
Owner:John B.Group:New Mexico State University
Created:2018-02-23 09:56 MDTUpdated:2018-02-23 10:10 MDT
Sites:New Mexico State University
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