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McAfee - Remove Incompatible Third-Party Applications

Third-party security applications (from companies other than McAfee) might not allow your McAfee software to install or run correctly.



Summary
If you are having this problem, perform the steps below:
  1. Check the lists of incompatible applications in the table below.
    There are separate lists for Windows and Mac.
    1. If you do have any incompatible applications installed, go to step 2.
    2. If you do not have any of these applications installed, but you think a different application on your PC or Mac is causing a problem, contact Technical Support for assistance. If needed, we will update the PC or Mac list with your conflicting application.
       
  2. Remove any incompatible applications that are installed. See the instructions below.
  3. Restart your PC or Mac.
  4. Try to install or run your McAfee software again.
Most Windows or Mac applications can be removed in the standard way for that operating system. For example:
  • To remove a Windows app, you would normally use Add or Remove Programs.
  • To remove a macOS app, you would normally drag the app to the trash.
NOTE: Some applications require a slightly different method of removal. For those applications, you might need to contact the company who produces that app for guidance. 

Remember, many software companies provide removal tools and instructions in their knowledgebase to help you remove their products in the correct way. Some of these tools are linked in the tables below.
 
Standard removal methods
  • Windows
    The standard Windows removal method is the best way to remove any third-party products:
     
    1. Click the link for your version of Windows. You will go to Microsoft.com:
       
    2. Follow Microsoft's removal steps.

       
  • Mac OS
    The standard Mac removal method works with all supported Mac OS versions.
    NOTE: Some companies provide an uninstall script with their products, so check the product's online removal information. If your software does not need a removal script, follow these steps:
     
    1. Click Go in the Apple menu bar.
    2. Click Applications.
    3. Find the app you want to remove, and drag its icon to the Trash.
    4. Type your password if prompted.
    5. Empty the trash to remove all files.

List of incompatible applications for Windows
NOTE: Only one of the McAfee Security Windows Security suites can be installed at one time.
 
Product
Removal method
Absolute LoJack
Use Windows Control Panel, Add or Remove Programs
AhnLab V3 Internet Security 2007
Use Windows Control Panel, Add or Remove Programs
AhnLab V3 liteUse Windows Control Panel, Add or Remove Programs
Anonymizer Anonymous Web Surfing
Use Windows Control Panel, Add or Remove Programs
Anyware Antivirus for Windows 95
Use Windows Control Panel, Add or Remove Programs
Anyware Antivirus for Windows NT
Use Windows Control Panel, Add or Remove Programs
AOL AntiVirus 1.0
Use Windows Control Panel, Add or Remove Programs, or Contact vendor
AOL Privacy Wall
Use Windows Control Panel, Add or Remove Programs
AT&T Radial Internet Security Suite
AT&T Yahoo! Online Protection 1.0
Use Windows Control Panel, Add or Remove Programs
AT&T Yahoo! Online Protection
Use Windows Control Panel, Add or Remove Programs
Avast! 4 Professional Edition
Avast! Pro Antivirus
Avast! Free Antivirus
Avast! Internet Security
Avast! Internet Security 6.0
Avast! Premier Antivirus
Avast! Antivirus
AVG 6.X Anti-Virus System
Use Windows Control Panel, Add or Remove Programs
AVG 9.0
AVG Anti-Virus 7.1
AVG Anti-Virus Free
Use Windows Control Panel, Add or Remove Programs
AVG Anti-Virus Paid
Use Windows Control Panel, Add or Remove Programs
AVG 2012
AVG Internet Security 8.5
AVG 2013
AVG 2014
Avira Antivirus Premium 2012
Avira AntiVir Personal - Free Antivirus
Avira AntiVir Premium
Avira Free Antivirus
Avira Internet Security 2012
Avira Internet Security
Avira Internet Security Plus
Avira Premium Security Suite
Avira Premium Security Suite v8
BitDefender Antivirus Plus 2012
BitDefender Antivirus Plus
BitDefender Free Edition v10
BitDefender Internet Security 2010
BitDefender Internet Security
BitDefender Total Security 2009
BitDefender Total Security 2012
BitDefender Total Security
BitDefender Total Security 2013
BitDefender Windows 8 Security
Bit Defender Internet Security 10
Bit Defender Internet Security 2008
BT Internet Security Pack
Use Windows Control Panel, Add or Remove Programs
BT Yahoo! Online Protection
Use Windows Control Panel, Add or Remove Programs
CA Anti-Virus 1.0.0.4
Use Windows Control Panel, Add or Remove Programs
CA Anti-Virus 2008
Use Windows Control Panel, Add or Remove Programs
CA Anti-Virus 2008 Plus
Use Windows Control Panel, Add or Remove Programs
CA eTrust Antivirus
Use Windows Control Panel, Add or Remove Programs
CA eTrust EZ Antivirus 7.1
Use Windows Control Panel, Add or Remove Programs
eTrust EZ Antivirus
Use Windows Control Panel, Add or Remove Programs
CA Internet Security Suite Plus 2008
Use Windows Control Panel, Add or Remove Programs
CA Internet Security Suite Plus 2009
Use Windows Control Panel, Add or Remove Programs
Clearwire Security Suite
Use Windows Control Panel, Add or Remove Programs
Clearwire Security Suite (Authentium)
Use Windows Control Panel, Add or Remove Programs
Comodo Firewall
CYBERsitter
Dr Ahn V3Pro 2002 Deluxe
Use Windows Control Panel, Add or Remove Programs
Dr Solomon's Anti-Virus
Use Windows Control Panel, Add or Remove Programs
Dr Solomon's Anti-Virus Toolkit
Use Windows Control Panel, Add or Remove Programs
Dr Solomon's FindVirus
Use Windows Control Panel, Add or Remove Programs
Dr Solomon's NetShield 4.5.0
Use Windows Control Panel, Add or Remove Programs
Dr Solomon's NetShield v4.0.3
Use Windows Control Panel, Add or Remove Programs
Dr Solomon's VirusScan v4.0.1
Use Windows Control Panel, Add or Remove Programs
Dr Solomon's VirusScan v4.0.2
Use Windows Control Panel, Add or Remove Programs
Dr Solomon's Virusscan v4.0.3
Use Windows Control Panel, Add or Remove Programs
eScan Anti-Virus (AV) Edition for Windows
eScan Internet Security for Windows
ESET NOD32 Antivirus
ESET NOD32 Antivirus 5.0
ESET Smart Security
ESTSoft AlyacUse Windows Control Panel, Add or Remove Programs
eTrust ezAntivirus 7.0
Use Windows Control Panel, Add or Remove Programs
eTrust EZ Armor Antivirus
Use Windows Control Panel, Add or Remove Programs
eXtendia AntiVirus AVK Pro
Use Windows Control Panel, Add or Remove Programs
F-Secure Anti-Virus
F-Secure Anti-Virus 2006
F-Secure Internet Security
F-Secure Internet Security 2006
F-Secure Internet Security 2012
Freedom Firewall
Use Windows Control Panel, Add or Remove Programs
Freedom Security
Use Windows Control Panel, Add or Remove Programs
F-Secure Internet Security 2007
F-Secure Internet Security 2008
F-Secure Internet Security 2009
G DATA InternetSecurity
Use Windows Control Panel, Add or Remove Programs
G DATA TotalCare
Use Windows Control Panel, Add or Remove Programs
INCA Internet Nprotect Anti-Virus/Spyware4.0
Use Windows Control Panel, Add or Remove Programs
Intel Anti-Theft
Use Windows Control Panel, Add or Remove Programs
ISS BlackICE
Use Windows Control Panel, Add or Remove Programs
Jiangmin Antivirus software
Use Windows Control Panel, Add or Remove Programs
Kaspersky(TM) Anti-Virus for Workstation
Kaspersky Anti-Virus 2009
Kaspersky Anti-Virus for Workstation
Kaspersky Anti-Virus Personal Pro
Kaspersky Anti-Virus 2010
Kaspersky Anti-Virus 2011
Kaspersky Anti-Virus 2012
Kaspersky Anti-Virus 2013
Kaspersky Anti-Virus 2014
Kaspersky Internet Security 2009
Kaspersky Internet Security 2010
Kaspersky Internet Security 2011
Kaspersky Internet Security 2012
Kaspersky Internet Security 2013
Kaspersky Internet Security 2014
Kaspersky Internet Security 7
Kaspersky PURE
Kaspersky PURE 2.0
Kaspersky PURE 3.0
Kingsoft Internet Security 9
Use Windows Control Panel, Add or Remove Programs
MailFrontier Desktop
Use Windows Control Panel, Add or Remove Programs
Malwarebytes Anti-Malware
McAfee AntiSpyware 1.X
Use Windows Control Panel, Add or Remove Programs
McAfee SecurityCenter Legacy Product
McAfee Total Protection for Small Business
Use Windows Control Panel, Add or Remove Programs
McAfee VirusScan Enterprise 8.8
Microsoft Security Essentials 2012
Microsoft Security Essentials
NAI Firewall
Use Windows Control Panel, Add or Remove Programs
NAVER NAVERVaccineUse Windows Control Panel, Add or Remove Programs
NeoWorx NeoWatch
Use Windows Control Panel, Add or Remove Programs
Norman Security Suite 2012
Norton 360
Norton 360 2.0
Norton AntiVirus 2000
Norton AntiVirus 2001
Norton AntiVirus 2002
Norton AntiVirus 2002
(Component of Norton System Works 2002)
Norton AntiVirus 2003
Norton AntiVirus 2003 Professional Edition
Norton AntiVirus 2004
Norton AntiVirus 2005
Norton AntiVirus 2006
Norton AntiVirus 2007
Norton AntiVirus 2008
Norton AntiVirus 2009
Norton AntiVirus 2009 Gaming Edition
Norton AntiVirus 2010
Norton AntiVirus 2011
Norton AntiVirus 2012
Norton AntiVirus 2013
Norton AntiVirus 5.0 For Windows
Norton AntiVirus Corporate Edition 7.0 for Windows NT
Norton AntiVirus Corporate Edition 7.X for Windows 9X/NT
Norton AntiVirus Corporate Edition for Windows 7.0
Norton AntiVirus version 9
Norton Anti-Theft
Norton Firewall 2006
Norton Internet Security
Norton Internet Security 2002
Norton Internet Security 2004 (Norton Anti-Virus 10)
Norton Internet Security 2005
Norton Internet Security 2006
Norton Internet Security 2007
Use Windows Control Panel, Add or Remove Programs
Norton Internet Security 2008
Norton Internet Security 2009
Norton Internet Security 2010
Norton Internet Security 2011
Norton Internet Security 2012
Norton Internet Security 2013
Norton Internet Security 2014
Norton Internet Security Professional 2004
Use Windows Control Panel, Add or Remove Programs
Norton Mobile Update Agent
Use Windows Control Panel, Add or Remove Programs
Norton Mobile Update Distribution Console
Use Windows Control Panel, Add or Remove Programs
Norton Personal Firewall
Use Windows Control Panel, Add or Remove Programs
Norton Rescue Disk
Use Windows Control Panel, Add or Remove Programs
Norton Security Online 2007
Norton Security Online 2008
Norton SystemWorks 2004 Professional (Norton AntiVirus 10)
Use Windows Control Panel, Add or Remove Programs
NVC v5.40
Use Windows Control Panel, Add or Remove Programs
Panda Antivirus 2007
Panda Antivirus Platinum
Panda Antivirus Pro 2009
Panda Antivirus Pro 2010
Panda Antivirus Pro 2011
Panda Antivirus Pro 2012
Panda Antivirus Pro 2013
Use Windows Control Panel, Add or Remove Programs
Panda Antivirus Titanium
Panda Global Protection 2009
Panda Global Protection 2010
Panda Global Protection 2011
Use Windows Control Panel, Add or Remove Programs
Panda Global Protection 2012
Panda Global Protection 2013
Use Windows Control Panel, Add or Remove Programs
Panda Internet Security 2009
Panda Internet Security 2010
Panda Internet Security 2011
Use Windows Control Panel, Add or Remove Programs
Panda Internet Security 2012
Panda Internet Security 2013
Use Windows Control Panel, Add or Remove Programs
Panda Platinum 2006 Internet Security
Use Windows Control Panel, Add or Remove Programs
Panda Titanium 2006 Antivirus + Antispyware
Use Windows Control Panel, Add or Remove Programs
Panda Titanium Antivirus 2004 version 3.0
Use Windows Control Panel, Add or Remove Programs
Panda Titanium Antivirus 2005
Use Windows Control Panel, Add or Remove Programs
Panda Ultrabook Protection
Use Windows Control Panel, Add or Remove Programs
PC-cillin 2000 for NT
PC-cillin 2003
PC-cillin Internet Security 2005
PC-cillin Internet Security 2007
PC Tools AntiVirus 5.0
PC Tools Internet Security 9
Prey Anti-Theft
Use Windows Control Panel, Add or Remove Programs
Radial Point
Rising Antivirus
Use Windows Control Panel, Add or Remove Programs
Rising Firewall 2011
Use Windows Control Panel, Add or Remove Programs
Rising Internet Security 2010
Use Windows Control Panel, Add or Remove Programs
Safeworld AntiVirus
Use Windows Control Panel, Add or Remove Programs
SECURITY ZERO
Use Windows Control Panel, Add or Remove Programs
Snuko Anti-Theft
Use Windows Control Panel, Add or Remove Programs
Sophos Anti-Virus version 3.x
SpamAid 4.0
Use Windows Control Panel, Add or Remove Programs
Spybot Search and Destroy
Sunbelt Personal Firewall
Use Windows Control Panel, Add or Remove Programs
Sybergen Secure Desktop
Use Windows Control Panel, Add or Remove Programs
Sygate Personal Firewall
Use Windows Control Panel, Add or Remove Programs
Symantec Antivirus
Use Windows Control Panel, Add or Remove Programs
Symantec AntiVirus Client
Use Windows Control Panel, Add or Remove Programs
Symantec Antivirus Corporate Edition
Use Windows Control Panel, Add or Remove Programs
Symantec PGP Whole Disk Encryption
Use Windows Control Panel, Add or Remove Programs
Tiny Firewall 2005
Tiny Firewall Pro
Tiny Personal Firewall
Trend Micro AntiVirus 2008
Trend Micro AntiVirus 2009
Trend Micro AntiVirus 2010
Trend Micro Internet Security 2007
Trend Micro Internet Security 2008
Trend Micro Internet Security 2009
Trend Micro Internet Security 2010
Trend Micro Internet Security Pro 2008
Trend Micro Internet Security Pro 2009
Trend Micro Internet Security Pro 2010
Trend Micro Internet Security v11
Use Windows Control Panel, Add or Remove Programs
Trend Micro PC-cillin 2006
Trend Micro Titanium Internet Security
Trend Micro Titanium Antivirus+ 2013
Trend Micro Titanium Internet Security 2013
Trend Micro Titanium Maximum Security
Trend Micro Titanium Maximum Security 2013
Trend Micro Titanium
Trend Micro VirusBuster 2005
Use Windows Control Panel, Add or Remove Programs
Trend Micro VirusBuster 2006
Use Windows Control Panel, Add or Remove Programs
Trend Micro VirusBuster 2007
Use Windows Control Panel, Add or Remove Programs
Trend Micro VirusBuster 2008
Use Windows Control Panel, Add or Remove Programs
Trend Micro VirusBuster 2009
Use Windows Control Panel, Add or Remove Programs
Trend Micro Virus Buster
Use Windows Control Panel, Add or Remove Programs
Trend Office Scan
Trend Office Scan95 3.51
Trend Office Scan 3.51
Trend PC-cillin 2000
Use Windows Control Panel, Add or Remove Programs
Trend PC-cillin 2002
Use Windows Control Panel, Add or Remove Programs
Trend PC-cillin 98
Use Windows Control Panel, Add or Remove Programs
Trend ServerProtect 5.11
Use Windows Control Panel, Add or Remove Programs
TurboVaccine TurboVaccine liteUse Windows Control Panel, Add or Remove Programs
V-Buster Windows Interface 2004
Use Windows Control Panel, Add or Remove Programs
V3 Pro 2004
Use Windows Control Panel, Add or Remove Programs
VirusBuster for Windows version 4.7
Use Windows Control Panel, Add or Remove Programs
VirusBUSTER II
Use Windows Control Panel, Add or Remove Programs
Webroot Internet Security Essentials
Webroot SecureAnywhere
WinMagic SecureDoc Disk Encryption
Use Windows Control Panel, Add or Remove Programs
Yahoo! Dashboard
Use Windows Control Panel, Add or Remove Programs
ZoneAlarm Anti-Spyware
ZoneAlarm Anti-virus
ZoneAlarm Extreme Security
ZoneAlarm Free
ZoneAlarm Pro Firewall 2015
ZoneAlarm Pro Firewall 2014
ZoneAlarm Security Suite
ZoneAlarm Anti Virus 2008
ZoneAlarm Anti Virus 2009
ZoneAlarm Extreme Security 2013
ZoneAlarm Extreme Security 2014
ZoneAlarm Extreme Security 2015
ZoneAlarm Firewall
ZoneAlarm Free 2012
ZoneAlarm Free Antivirus + Firewall
ZoneAlarm Free Firewall
ZoneAlarm Internet Security 2007
ZoneAlarm Internet Security 2009
ZoneAlarm Internet Security 2012
ZoneAlarm Internet Security 2013
ZoneAlarm Internet Security 2014
ZoneAlarm Internet Security 2015
ZoneAlarm Pro
Use Windows Control Panel, Add or Remove Programs
ZoneAlarm Pro 2008
Use Windows Control Panel, Add or Remove Programs
ZoneAlarm Pro 2009
Use Windows Control Panel, Add or Remove Programs
ZoneAlarm PRO Antivirus + Firewall 2013
Use Windows Control Panel, Add or Remove Programs
ZoneAlarm PRO Antivirus + Firewall 2014
Use Windows Control Panel, Add or Remove Programs
ZoneAlarm PRO Antivirus + Firewall 2015
Use Windows Control Panel, Add or Remove Programs
ZoneAlarm Pro Firewall 2013
Use Windows Control Panel, Add or Remove Programs
ZoneAlarm Security Suite 5.5
Use Windows Control Panel, Add or Remove Programs
ZoneAlarm with Antivirus 5.5
Use Windows Control Panel, Add or Remove Programs
 

List of incompatible applications for Mac
ProductRemoval method
DoorStop XRemoval script
Intego NetBarrier X4View Intego removal steps
Intego NetBarrier X5View Intego removal steps
Intego NetBarrier X6View Intego removal steps
Intego VirusBarrier 10View Intego removal steps
Intego VirusBarrier X4View Intego removal steps
Intego VirusBarrier X6View Intego removal steps
Intego VirusBarrier X5View Intego removal steps
Kaspersky Anti-Virus for MacView Kaspersky removal steps
Little Snitch v1 & 2Little Snitch support
McAfee Endpoint Security for Mac (Enterprise)Removal script
McAfee VirusScan for Mac 8.6 (Enterprise)Removal script
McAfee VirusScan for Mac 8.6.1 (Enterprise)Removal script
McAfee VirusScan for Mac 9.0 (Enterprise)Removal script
RadialPointDrag to trash/Removal script
Sophos v3.86View Sohpos removal steps
Sophos v4.9View Sohpos removal steps
Symantec Norton AV8View Symantec removal steps
Symantec Norton AV9View Symantec removal steps
Symantec Norton AV11View Symantec removal steps
 
Related Infomation
CAUTION: Microsoft no longer supports Windows XP or Vista. This could put your PC at risk from new threats. McAfee strongly recommends that you upgrade your PC's operating system to a newer version as soon as possible.

McAfee support for McAfee products running XP or Vista is limited:
  • Windows XP
    • McAfee can only provide "best effort" technical support for McAfee products installed on Windows XP.
    • The current McAfee Security Suites do not support Windows XP. Version 12.8 is the most recent Security Suite to support Windows XP.
    • For details on Microsoft's end of support for Windows XP, see Microsoft's advisory.
       
  • Windows Vista
    • As with Windows XP, only "best effort" technical support will be provided for McAfee products installed on Windows Vista.
    • For details on Microsoft's support for Windows Vista, see Microsoft's Product Lifecycle page.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at help@nmsu.edu.




Keywords:How to remove incompatible third-party applications   Doc ID:80407
Owner:John B.Group:New Mexico State University
Created:2018-02-23 10:56 MDTUpdated:2018-02-23 11:04 MDT
Sites:New Mexico State University
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