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McAfee - Remove Incompatible Third-Party Applications
Third-party security applications (from companies other than McAfee) might not allow your McAfee software to install or run correctly.
Summary
If you are having this problem, perform the steps below:
- Check the lists of incompatible applications in the table below.
There are separate lists for Windows and Mac.- If you do have any incompatible applications installed, go to step 2.
- If you do not have any of these applications installed, but you think a different application on your PC or Mac is causing a problem, contact Technical Support for assistance. If needed, we will update the PC or Mac list with your conflicting application.
- Remove any incompatible applications that are installed. See the instructions below.
- Restart your PC or Mac.
- Try to install or run your McAfee software again.
Most Windows or Mac applications can be removed in the standard way for that operating system. For example:
Remember, many software companies provide removal tools and instructions in their knowledgebase to help you remove their products in the correct way. Some of these tools are linked in the tables below.
List of incompatible applications for Windows
NOTE: Only one of the McAfee Security Windows Security suites can be installed at one time.
- To remove a Windows app, you would normally use Add or Remove Programs.
- To remove a macOS app, you would normally drag the app to the trash.
Remember, many software companies provide removal tools and instructions in their knowledgebase to help you remove their products in the correct way. Some of these tools are linked in the tables below.
Standard removal methods
- Windows
The standard Windows removal method is the best way to remove any third-party products:
- Click the link for your version of Windows. You will go to Microsoft.com:
- Follow Microsoft's removal steps.
- Click the link for your version of Windows. You will go to Microsoft.com:
- Mac OS
The standard Mac removal method works with all supported Mac OS versions.
NOTE: Some companies provide an uninstall script with their products, so check the product's online removal information. If your software does not need a removal script, follow these steps:
- Click Go in the Apple menu bar.
- Click Applications.
- Find the app you want to remove, and drag its icon to the Trash.
- Type your password if prompted.
- Empty the trash to remove all files.
List of incompatible applications for Windows
NOTE: Only one of the McAfee Security Windows Security suites can be installed at one time.
Product | Removal method |
Absolute LoJack | Use Windows Control Panel, Add or Remove Programs |
AhnLab V3 Internet Security 2007 | Use Windows Control Panel, Add or Remove Programs |
AhnLab V3 lite | Use Windows Control Panel, Add or Remove Programs |
Anonymizer Anonymous Web Surfing | Use Windows Control Panel, Add or Remove Programs |
Anyware Antivirus for Windows 95 | Use Windows Control Panel, Add or Remove Programs |
Anyware Antivirus for Windows NT | Use Windows Control Panel, Add or Remove Programs |
AOL AntiVirus 1.0 | Use Windows Control Panel, Add or Remove Programs, or Contact vendor |
AOL Privacy Wall | Use Windows Control Panel, Add or Remove Programs |
AT&T Radial Internet Security Suite | |
AT&T Yahoo! Online Protection 1.0 | Use Windows Control Panel, Add or Remove Programs |
AT&T Yahoo! Online Protection | Use Windows Control Panel, Add or Remove Programs |
Avast! 4 Professional Edition | |
Avast! Pro Antivirus | |
Avast! Free Antivirus | |
Avast! Internet Security | |
Avast! Internet Security 6.0 | |
Avast! Premier Antivirus | |
Avast! Antivirus | |
AVG 6.X Anti-Virus System | Use Windows Control Panel, Add or Remove Programs |
AVG 9.0 | |
AVG Anti-Virus 7.1 | |
AVG Anti-Virus Free | Use Windows Control Panel, Add or Remove Programs |
AVG Anti-Virus Paid | Use Windows Control Panel, Add or Remove Programs |
AVG 2012 | |
AVG Internet Security 8.5 | |
AVG 2013 | |
AVG 2014 | |
Avira Antivirus Premium 2012 | |
Avira AntiVir Personal - Free Antivirus | |
Avira AntiVir Premium | |
Avira Free Antivirus | |
Avira Internet Security 2012 | |
Avira Internet Security | |
Avira Internet Security Plus | |
Avira Premium Security Suite | |
Avira Premium Security Suite v8 | |
BitDefender Antivirus Plus 2012 | |
BitDefender Antivirus Plus | |
BitDefender Free Edition v10 | |
BitDefender Internet Security 2010 | |
BitDefender Internet Security | |
BitDefender Total Security 2009 | |
BitDefender Total Security 2012 | |
BitDefender Total Security | |
BitDefender Total Security 2013 | |
BitDefender Windows 8 Security | |
Bit Defender Internet Security 10 | |
Bit Defender Internet Security 2008 | |
BT Internet Security Pack | Use Windows Control Panel, Add or Remove Programs |
BT Yahoo! Online Protection | Use Windows Control Panel, Add or Remove Programs |
CA Anti-Virus 1.0.0.4 | Use Windows Control Panel, Add or Remove Programs |
CA Anti-Virus 2008 | Use Windows Control Panel, Add or Remove Programs |
CA Anti-Virus 2008 Plus | Use Windows Control Panel, Add or Remove Programs |
CA eTrust Antivirus | Use Windows Control Panel, Add or Remove Programs |
CA eTrust EZ Antivirus 7.1 | Use Windows Control Panel, Add or Remove Programs |
eTrust EZ Antivirus | Use Windows Control Panel, Add or Remove Programs |
CA Internet Security Suite Plus 2008 | Use Windows Control Panel, Add or Remove Programs |
CA Internet Security Suite Plus 2009 | Use Windows Control Panel, Add or Remove Programs |
Clearwire Security Suite | Use Windows Control Panel, Add or Remove Programs |
Clearwire Security Suite (Authentium) | Use Windows Control Panel, Add or Remove Programs |
Comodo Firewall | |
CYBERsitter | |
Dr Ahn V3Pro 2002 Deluxe | Use Windows Control Panel, Add or Remove Programs |
Dr Solomon's Anti-Virus | Use Windows Control Panel, Add or Remove Programs |
Dr Solomon's Anti-Virus Toolkit | Use Windows Control Panel, Add or Remove Programs |
Dr Solomon's FindVirus | Use Windows Control Panel, Add or Remove Programs |
Dr Solomon's NetShield 4.5.0 | Use Windows Control Panel, Add or Remove Programs |
Dr Solomon's NetShield v4.0.3 | Use Windows Control Panel, Add or Remove Programs |
Dr Solomon's VirusScan v4.0.1 | Use Windows Control Panel, Add or Remove Programs |
Dr Solomon's VirusScan v4.0.2 | Use Windows Control Panel, Add or Remove Programs |
Dr Solomon's Virusscan v4.0.3 | Use Windows Control Panel, Add or Remove Programs |
eScan Anti-Virus (AV) Edition for Windows | |
eScan Internet Security for Windows | |
ESET NOD32 Antivirus | |
ESET NOD32 Antivirus 5.0 | |
ESET Smart Security | |
ESTSoft Alyac | Use Windows Control Panel, Add or Remove Programs |
eTrust ezAntivirus 7.0 | Use Windows Control Panel, Add or Remove Programs |
eTrust EZ Armor Antivirus | Use Windows Control Panel, Add or Remove Programs |
eXtendia AntiVirus AVK Pro | Use Windows Control Panel, Add or Remove Programs |
F-Secure Anti-Virus | |
F-Secure Anti-Virus 2006 | |
F-Secure Internet Security | |
F-Secure Internet Security 2006 | |
F-Secure Internet Security 2012 | |
Freedom Firewall | Use Windows Control Panel, Add or Remove Programs |
Freedom Security | Use Windows Control Panel, Add or Remove Programs |
F-Secure Internet Security 2007 | |
F-Secure Internet Security 2008 | |
F-Secure Internet Security 2009 | |
G DATA InternetSecurity | Use Windows Control Panel, Add or Remove Programs |
G DATA TotalCare | Use Windows Control Panel, Add or Remove Programs |
INCA Internet Nprotect Anti-Virus/Spyware4.0 | Use Windows Control Panel, Add or Remove Programs |
Intel Anti-Theft | Use Windows Control Panel, Add or Remove Programs |
ISS BlackICE | Use Windows Control Panel, Add or Remove Programs |
Jiangmin Antivirus software | Use Windows Control Panel, Add or Remove Programs |
Kaspersky(TM) Anti-Virus for Workstation | |
Kaspersky Anti-Virus 2009 | |
Kaspersky Anti-Virus for Workstation | |
Kaspersky Anti-Virus Personal Pro | |
Kaspersky Anti-Virus 2010 | |
Kaspersky Anti-Virus 2011 | |
Kaspersky Anti-Virus 2012 | |
Kaspersky Anti-Virus 2013 | |
Kaspersky Anti-Virus 2014 | |
Kaspersky Internet Security 2009 | |
Kaspersky Internet Security 2010 | |
Kaspersky Internet Security 2011 | |
Kaspersky Internet Security 2012 | |
Kaspersky Internet Security 2013 | |
Kaspersky Internet Security 2014 | |
Kaspersky Internet Security 7 | |
Kaspersky PURE | |
Kaspersky PURE 2.0 | |
Kaspersky PURE 3.0 | |
Kingsoft Internet Security 9 | Use Windows Control Panel, Add or Remove Programs |
MailFrontier Desktop | Use Windows Control Panel, Add or Remove Programs |
Malwarebytes Anti-Malware | |
McAfee AntiSpyware 1.X | Use Windows Control Panel, Add or Remove Programs |
McAfee SecurityCenter Legacy Product | |
McAfee Total Protection for Small Business | Use Windows Control Panel, Add or Remove Programs |
McAfee VirusScan Enterprise 8.8 | |
Microsoft Security Essentials 2012 | |
Microsoft Security Essentials | |
NAI Firewall | Use Windows Control Panel, Add or Remove Programs |
NAVER NAVERVaccine | Use Windows Control Panel, Add or Remove Programs |
NeoWorx NeoWatch | Use Windows Control Panel, Add or Remove Programs |
Norman Security Suite 2012 | |
Norton 360 | |
Norton 360 2.0 | |
Norton AntiVirus 2000 | |
Norton AntiVirus 2001 | |
Norton AntiVirus 2002 | |
Norton AntiVirus 2002 (Component of Norton System Works 2002) | |
Norton AntiVirus 2003 | |
Norton AntiVirus 2003 Professional Edition | |
Norton AntiVirus 2004 | |
Norton AntiVirus 2005 | |
Norton AntiVirus 2006 | |
Norton AntiVirus 2007 | |
Norton AntiVirus 2008 | |
Norton AntiVirus 2009 | |
Norton AntiVirus 2009 Gaming Edition | |
Norton AntiVirus 2010 | |
Norton AntiVirus 2011 | |
Norton AntiVirus 2012 | |
Norton AntiVirus 2013 | |
Norton AntiVirus 5.0 For Windows | |
Norton AntiVirus Corporate Edition 7.0 for Windows NT | |
Norton AntiVirus Corporate Edition 7.X for Windows 9X/NT | |
Norton AntiVirus Corporate Edition for Windows 7.0 | |
Norton AntiVirus version 9 | |
Norton Anti-Theft | |
Norton Firewall 2006 | |
Norton Internet Security | |
Norton Internet Security 2002 | |
Norton Internet Security 2004 (Norton Anti-Virus 10) | |
Norton Internet Security 2005 | |
Norton Internet Security 2006 | |
Norton Internet Security 2007 | Use Windows Control Panel, Add or Remove Programs |
Norton Internet Security 2008 | |
Norton Internet Security 2009 | |
Norton Internet Security 2010 | |
Norton Internet Security 2011 | |
Norton Internet Security 2012 | |
Norton Internet Security 2013 | |
Norton Internet Security 2014 | |
Norton Internet Security Professional 2004 | Use Windows Control Panel, Add or Remove Programs |
Norton Mobile Update Agent | Use Windows Control Panel, Add or Remove Programs |
Norton Mobile Update Distribution Console | Use Windows Control Panel, Add or Remove Programs |
Norton Personal Firewall | Use Windows Control Panel, Add or Remove Programs |
Norton Rescue Disk | Use Windows Control Panel, Add or Remove Programs |
Norton Security Online 2007 | |
Norton Security Online 2008 | |
Norton SystemWorks 2004 Professional (Norton AntiVirus 10) | Use Windows Control Panel, Add or Remove Programs |
NVC v5.40 | Use Windows Control Panel, Add or Remove Programs |
Panda Antivirus 2007 | |
Panda Antivirus Platinum | |
Panda Antivirus Pro 2009 | |
Panda Antivirus Pro 2010 | |
Panda Antivirus Pro 2011 | |
Panda Antivirus Pro 2012 | |
Panda Antivirus Pro 2013 | Use Windows Control Panel, Add or Remove Programs |
Panda Antivirus Titanium | |
Panda Global Protection 2009 | |
Panda Global Protection 2010 | |
Panda Global Protection 2011 | Use Windows Control Panel, Add or Remove Programs |
Panda Global Protection 2012 | |
Panda Global Protection 2013 | Use Windows Control Panel, Add or Remove Programs |
Panda Internet Security 2009 | |
Panda Internet Security 2010 | |
Panda Internet Security 2011 | Use Windows Control Panel, Add or Remove Programs |
Panda Internet Security 2012 | |
Panda Internet Security 2013 | Use Windows Control Panel, Add or Remove Programs |
Panda Platinum 2006 Internet Security | Use Windows Control Panel, Add or Remove Programs |
Panda Titanium 2006 Antivirus + Antispyware | Use Windows Control Panel, Add or Remove Programs |
Panda Titanium Antivirus 2004 version 3.0 | Use Windows Control Panel, Add or Remove Programs |
Panda Titanium Antivirus 2005 | Use Windows Control Panel, Add or Remove Programs |
Panda Ultrabook Protection | Use Windows Control Panel, Add or Remove Programs |
PC-cillin 2000 for NT | |
PC-cillin 2003 | |
PC-cillin Internet Security 2005 | |
PC-cillin Internet Security 2007 | |
PC Tools AntiVirus 5.0 | |
PC Tools Internet Security 9 | |
Prey Anti-Theft | Use Windows Control Panel, Add or Remove Programs |
Radial Point | |
Rising Antivirus | Use Windows Control Panel, Add or Remove Programs |
Rising Firewall 2011 | Use Windows Control Panel, Add or Remove Programs |
Rising Internet Security 2010 | Use Windows Control Panel, Add or Remove Programs |
Safeworld AntiVirus | Use Windows Control Panel, Add or Remove Programs |
SECURITY ZERO | Use Windows Control Panel, Add or Remove Programs |
Snuko Anti-Theft | Use Windows Control Panel, Add or Remove Programs |
Sophos Anti-Virus version 3.x | |
SpamAid 4.0 | Use Windows Control Panel, Add or Remove Programs |
Spybot Search and Destroy | |
Sunbelt Personal Firewall | Use Windows Control Panel, Add or Remove Programs |
Sybergen Secure Desktop | Use Windows Control Panel, Add or Remove Programs |
Sygate Personal Firewall | Use Windows Control Panel, Add or Remove Programs |
Symantec Antivirus | Use Windows Control Panel, Add or Remove Programs |
Symantec AntiVirus Client | Use Windows Control Panel, Add or Remove Programs |
Symantec Antivirus Corporate Edition | Use Windows Control Panel, Add or Remove Programs |
Symantec PGP Whole Disk Encryption | Use Windows Control Panel, Add or Remove Programs |
Tiny Firewall 2005 | |
Tiny Firewall Pro | |
Tiny Personal Firewall | |
Trend Micro AntiVirus 2008 | |
Trend Micro AntiVirus 2009 | |
Trend Micro AntiVirus 2010 | |
Trend Micro Internet Security 2007 | |
Trend Micro Internet Security 2008 | |
Trend Micro Internet Security 2009 | |
Trend Micro Internet Security 2010 | |
Trend Micro Internet Security Pro 2008 | |
Trend Micro Internet Security Pro 2009 | |
Trend Micro Internet Security Pro 2010 | |
Trend Micro Internet Security v11 | Use Windows Control Panel, Add or Remove Programs |
Trend Micro PC-cillin 2006 | |
Trend Micro Titanium Internet Security | |
Trend Micro Titanium Antivirus+ 2013 | |
Trend Micro Titanium Internet Security 2013 | |
Trend Micro Titanium Maximum Security | |
Trend Micro Titanium Maximum Security 2013 | |
Trend Micro Titanium | |
Trend Micro VirusBuster 2005 | Use Windows Control Panel, Add or Remove Programs |
Trend Micro VirusBuster 2006 | Use Windows Control Panel, Add or Remove Programs |
Trend Micro VirusBuster 2007 | Use Windows Control Panel, Add or Remove Programs |
Trend Micro VirusBuster 2008 | Use Windows Control Panel, Add or Remove Programs |
Trend Micro VirusBuster 2009 | Use Windows Control Panel, Add or Remove Programs |
Trend Micro Virus Buster | Use Windows Control Panel, Add or Remove Programs |
Trend Office Scan | |
Trend Office Scan95 3.51 | |
Trend Office Scan 3.51 | |
Trend PC-cillin 2000 | Use Windows Control Panel, Add or Remove Programs |
Trend PC-cillin 2002 | Use Windows Control Panel, Add or Remove Programs |
Trend PC-cillin 98 | Use Windows Control Panel, Add or Remove Programs |
Trend ServerProtect 5.11 | Use Windows Control Panel, Add or Remove Programs |
TurboVaccine TurboVaccine lite | Use Windows Control Panel, Add or Remove Programs |
V-Buster Windows Interface 2004 | Use Windows Control Panel, Add or Remove Programs |
V3 Pro 2004 | Use Windows Control Panel, Add or Remove Programs |
VirusBuster for Windows version 4.7 | Use Windows Control Panel, Add or Remove Programs |
VirusBUSTER II | Use Windows Control Panel, Add or Remove Programs |
Webroot Internet Security Essentials | |
Webroot SecureAnywhere | |
WinMagic SecureDoc Disk Encryption | Use Windows Control Panel, Add or Remove Programs |
Yahoo! Dashboard | Use Windows Control Panel, Add or Remove Programs |
ZoneAlarm Anti-Spyware | |
ZoneAlarm Anti-virus | |
ZoneAlarm Extreme Security | |
ZoneAlarm Free | |
ZoneAlarm Pro Firewall 2015 | |
ZoneAlarm Pro Firewall 2014 | |
ZoneAlarm Security Suite | |
ZoneAlarm Anti Virus 2008 | |
ZoneAlarm Anti Virus 2009 | |
ZoneAlarm Extreme Security 2013 | |
ZoneAlarm Extreme Security 2014 | |
ZoneAlarm Extreme Security 2015 | |
ZoneAlarm Firewall | |
ZoneAlarm Free 2012 | |
ZoneAlarm Free Antivirus + Firewall | |
ZoneAlarm Free Firewall | |
ZoneAlarm Internet Security 2007 | |
ZoneAlarm Internet Security 2009 | |
ZoneAlarm Internet Security 2012 | |
ZoneAlarm Internet Security 2013 | |
ZoneAlarm Internet Security 2014 | |
ZoneAlarm Internet Security 2015 | |
ZoneAlarm Pro | Use Windows Control Panel, Add or Remove Programs |
ZoneAlarm Pro 2008 | Use Windows Control Panel, Add or Remove Programs |
ZoneAlarm Pro 2009 | Use Windows Control Panel, Add or Remove Programs |
ZoneAlarm PRO Antivirus + Firewall 2013 | Use Windows Control Panel, Add or Remove Programs |
ZoneAlarm PRO Antivirus + Firewall 2014 | Use Windows Control Panel, Add or Remove Programs |
ZoneAlarm PRO Antivirus + Firewall 2015 | Use Windows Control Panel, Add or Remove Programs |
ZoneAlarm Pro Firewall 2013 | Use Windows Control Panel, Add or Remove Programs |
ZoneAlarm Security Suite 5.5 | Use Windows Control Panel, Add or Remove Programs |
ZoneAlarm with Antivirus 5.5 | Use Windows Control Panel, Add or Remove Programs |
List of incompatible applications for Mac
Product | Removal method |
DoorStop X | Removal script |
Intego NetBarrier X4 | View Intego removal steps |
Intego NetBarrier X5 | View Intego removal steps |
Intego NetBarrier X6 | View Intego removal steps |
Intego VirusBarrier 10 | View Intego removal steps |
Intego VirusBarrier X4 | View Intego removal steps |
Intego VirusBarrier X6 | View Intego removal steps |
Intego VirusBarrier X5 | View Intego removal steps |
Kaspersky Anti-Virus for Mac | View Kaspersky removal steps |
Little Snitch v1 & 2 | Little Snitch support |
McAfee Endpoint Security for Mac (Enterprise) | Removal script |
McAfee VirusScan for Mac 8.6 (Enterprise) | Removal script |
McAfee VirusScan for Mac 8.6.1 (Enterprise) | Removal script |
McAfee VirusScan for Mac 9.0 (Enterprise) | Removal script |
RadialPoint | Drag to trash/Removal script |
Sophos v3.86 | View Sohpos removal steps |
Sophos v4.9 | View Sohpos removal steps |
Symantec Norton AV8 | View Symantec removal steps |
Symantec Norton AV9 | View Symantec removal steps |
Symantec Norton AV11 | View Symantec removal steps |
Related Infomation
CAUTION: Microsoft no longer supports Windows XP or Vista. This could put your PC at risk from new threats. McAfee strongly recommends that you upgrade your PC's operating system to a newer version as soon as possible.
McAfee support for McAfee products running XP or Vista is limited:
McAfee support for McAfee products running XP or Vista is limited:
- Windows XP
- McAfee can only provide "best effort" technical support for McAfee products installed on Windows XP.
- The current McAfee Security Suites do not support Windows XP. Version 12.8 is the most recent Security Suite to support Windows XP.
- For details on Microsoft's end of support for Windows XP, see Microsoft's advisory.
- Windows Vista
- As with Windows XP, only "best effort" technical support will be provided for McAfee products installed on Windows Vista.
- For details on Microsoft's support for Windows Vista, see Microsoft's Product Lifecycle page.