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McAfee - Install LiveSafe

This article describes how to install McAfee LiveSafe, which provides protection for your PC, Mac, and mobile devices.



Summary

For minimum system requirements, or to see which products you can install on specific devices, see TS101836.
Solution
Install or re-install on a PC or Mac
The first time you start a new computer you are prompted to register your pre-installed LiveSafe product. During registration, you will be asked if you agree to share information with McAfee. If you select this option, your LiveSafe product is automatically set up for you as part of your computer's normal setup process. If you do not select this option, you can still activate your LiveSafe product later by selecting the McAfee tile and creating (or logging in to) a McAfee account.

If you purchased a LiveSafe retail card, you can redeem your purchase using the steps in TS101807.

IMPORTANT: If you are using a Mac, before you begin, open your Downloads folder and verify that it does not contain an older version of the McAfee installer .dmg file. If you find one, rename the file. Having an older copy in your Downloads folder could cause your Mac to mount the wrong installer and prevent your product from successfully activating. See the Related Information section of this article for more details.

  1. Open your web browser and go to http://home.mcafee.com from the additional Mac or PC you are installing on.
  2. Click My AccountSign in.
  3. Type your email address and password, and click Log In.

    If you do not have a McAfee account, select Are you a new user? Register Now, follow the prompts to create your McAfee account, and click Log In.

    If you want the website to remember your username in the future, select Remember Me.
     
  4. Click My Account.
  5. Select the correct LiveSafe product subscription, and then click Download.

    NOTE: You can also choose to install additional programs that you have purchased.
     
  6. Read the End User License Agreement (EULA) and click I Agree to accept the terms and continue to the download and installation.
  7. Follow the instructions to install and configure your McAfee software.


Install on a mobile device

  1. On your PC or Mac, open a web browser and go to http://home.mcafee.com/.
  2. Click My AccountSign in.
  3. Type your email address and password, and click Log In.

    If you do not have a McAfee account, select Are you a new user? Register Now, follow the prompts to create your McAfee account, and click Log In.
    If you want the website to remember your username in the future, select Remember Me.
     
  4. Select the (+) icon.
  5. Select the mobile device you want to protect and click Send Link.
  6. Select the mobile device platform and the McAfee LiveSafe Mobile Security.
  7. Click Next.
  8. Select your country and type your mobile phone number or device nickname (for tablets).

    The link to download your software is then sent to your device using SMS or email.
     
  9. Open the McAfee email and click Download now.
  10. Click Download again, and then read and accept the License Agreement.
  11. In the app store, select Open.
  12. Log in with your My Account credentials and create a six-digit PIN.


You can also download LiveSafe apps from various device-specific app stores:

  • The Windows app store
  • The Google Play
  • The Amazon app store
  • The Apple store

Before installing from an app store, ensure you have created an account at http://home.mcafee.com and have logged in at least once. Also, ensure you use the same email address and password from your install or retail card redemption for each device.

Related Infomation
Possible Activation issues
 
If a McAfee installation .dmg file already exists in the Downloads folder, the installer might mount and try to install this older version of the product to your Mac. This is a problem because this older version can no longer be activated without the serial number.

Workaround:
Rename any McAfee Installation .dmg files in the Downloads folder before downloading the new package. This will ensure that only the latest version available is installed. To rename the file, change the extension from .dmg to anything else, for example, .dm_.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at help@nmsu.edu.




Keywords:mcafee anti virus install livesafe live safe computer protect   Doc ID:80415
Owner:John B.Group:New Mexico State University
Created:2018-02-23 12:51 MDTUpdated:2018-02-23 12:52 MDT
Sites:New Mexico State University
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