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Firefox - Managing device Accounts

Need help with your Firefox Account? Here are some solutions to help you get started.

I do not see my device in the Devices & apps list

First of all, don't worry. Firefox Sync should still be working on your devices even if you do not see the device in the list.

Your device could be missing for several reasons:

  • You are using an outdated version of Firefox Desktop. Please update to the latest version. If you are using the latest version of Firefox Desktop, make sure you are connected to Sync. Check your Sync preferences for your Sync connectivity status.
  • You are using Firefox on mobile, such as iOS, Android or Firefox OS. This feature is not yet supported on mobile Firefox clients.

I see duplicates in the Devices & apps list

If you see things listed twice (and you're sure that it's the same device) in the Devices & apps list, click the Disconnect next to that device.

disconnect device

The most recent Firefox Sync device logins will be listed first in the device list.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:Firefox - Managing device Accounts internet web browser   Doc ID:82321
Owner:John B.Group:New Mexico State University
Created:2018-05-17 10:09 MDTUpdated:2018-05-17 10:54 MDT
Sites:New Mexico State University
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