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Firefox - Having Problems with my Account
Need help with Firefox Accounts? Here are some solutions to help you get started. If you don’t find an answer here, get help from our support forum.
I’ve created a Firefox Account. What do I do with it?
First of all, thanks for signing up! We created a page to help you understand and make the most of all the great features Firefox Accounts has to offer:
I’m having trouble verifying my Firefox Account.
This page will help you with verification: I'm having problems confirming my new Firefox Account
If you are still having trouble, please contact Mozilla Support.
I’ve received an email from Firefox Accounts. What should I do?
Firefox Accounts sends various emails for security purposes and to help guide your experience.
You might receive the following emails:
Your Firefox Account password has been successfully changed.
This means that the password was recently changed on your account. If you meant to change your password, then no further action is required. If you are not sure why you got this email, then reset your Firefox Account password immediately.
Your Firefox Account password has been successfully reset.
This means your password was recently reset. If this was done by you, then no further action is required. If you are not sure why you got this email, then reset your Firefox Account password immediately.
You successfully connected your first device to your Firefox Account.
This means that you've successfully signed up and verified your Firefox Account, and are ready to use it on your first device. If you are not sure why you got this email, we suggest resetting the Firefox Account password and changing your email password.
For security reasons, your Firefox Account was put on lockdown. To perform account-level activities, please click the link to re-verify your account now.
This email means that we detected suspicious activity with your Firefox Account. You'll need to re-verify your account by clicking the link in the email to be able to access Firefox Accounts.
Please activate your account by confirming this email address.
This email means someone created an account with your email address. If it was you, then please confirm your email.
If you are not sure, then do not click the verification link in the email. If you confirmed the email by accident, then you should reset the Firefox Account password to avoid security issues.