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Firefox - Having Problems with my Account

Need help with Firefox Accounts? Here are some solutions to help you get started. If you don’t find an answer here, get help from our support forum.


Table of Contents

  • I’ve created a Firefox Account. What do I do with it?
  • I’m having trouble verifying my Firefox Account.
  • I’ve received an email from Firefox Accounts. What should I do?
    • Your Firefox Account password has been successfully changed.
    • Your Firefox Account password has been successfully reset.
    • You successfully connected your first device to your Firefox Account.
    • For security reasons, your Firefox Account was put on lockdown. To perform account-level activities, please click the link to re-verify your account now.
    • Please activate your account by confirming this email address.
  • How do I use Firefox Accounts on my devices?

I’ve created a Firefox Account. What do I do with it?

First of all, thanks for signing up! We created a page to help you understand and make the most of all the great features Firefox Accounts has to offer:

Access Mozilla Services with Firefox Accounts

I’m having trouble verifying my Firefox Account.

This page will help you with verification: I'm having problems confirming my new Firefox Account

If you are still having trouble, please contact Mozilla Support.

I’ve received an email from Firefox Accounts. What should I do?

Firefox Accounts sends various emails for security purposes and to help guide your experience.

You might receive the following emails:

Your Firefox Account password has been successfully changed.

This means that the password was recently changed on your account. If you meant to change your password, then no further action is required. If you are not sure why you got this email, then reset your Firefox Account password immediately.

Your Firefox Account password has been successfully reset.

This means your password was recently reset. If this was done by you, then no further action is required. If you are not sure why you got this email, then reset your Firefox Account password immediately.

You successfully connected your first device to your Firefox Account.

This means that you've successfully signed up and verified your Firefox Account, and are ready to use it on your first device. If you are not sure why you got this email, we suggest resetting the Firefox Account password and changing your email password.

This email means that we detected suspicious activity with your Firefox Account. You'll need to re-verify your account by clicking the link in the email to be able to access Firefox Accounts.

Please activate your account by confirming this email address.

This email means someone created an account with your email address. If it was you, then please confirm your email.

If you are not sure, then do not click the verification link in the email. If you confirmed the email by accident, then you should reset the Firefox Account password to avoid security issues.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at help@nmsu.edu.




Keywords:I'm having problems with my Firefox Account internet web browser   Doc ID:82324
Owner:John B.Group:New Mexico State University
Created:2018-05-17 10:19 MDTUpdated:2018-05-17 10:54 MDT
Sites:New Mexico State University
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