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Firefox(Windows Only) - Startup Crash with G DATA Security Software

Directly after the update to Firefox 57.0.1, users with G DATA security software running on their system might be impacted by Firefox crashing repeatedly during startup.

This article only applies to users of Firefox on Windows.

Affected G DATA users should make sure that they have the latest available version of their security product installed, including all available signature updates.

As a temporary workaround, affected users can also disable the BankGuard component within their G DATA product:

  1. Go to the Settings panel of your G DATA product by clicking the cogwheel button G DATA settings icon in the user interface.
  2. Go to AntiVirus > Web protection in the G DATA Settings panel.
  3. Disable the BankGuard browser protection setting and click OK.
G DATA Disable BankGuard

Afterwards try launching Firefox again.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at

Keywords:Firefox startup crash with G DATA security software internet web browser   Doc ID:82334
Owner:John B.Group:New Mexico State University
Created:2018-05-17 12:35 MDTUpdated:2018-05-17 13:25 MDT
Sites:New Mexico State University
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