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Firefox Crashes - Asking for Support

If you still have issues with Firefox crashes after trying the steps in Firefox crashes - Troubleshoot, prevent and get help fixing crashes, our support forum contributors can help.


Please have the following information ready so we can assist you:

  1. Get the Report ID of your latest crash report:
    • Open Firefox, either normally or in Firefox Safe Mode and enter about:crashes in the address bar to get a list of Submitted Crash Reports:
      Firefox crash report
    • Hold down the Ctrl key while you click on the latest crash under Report ID and choose Open Link in New Tab. A new tab will open with the crash-stats.mozilla.com page. When the report is finished processing, close the report tab.
  2. Click on this link to get help with your crash.
  3. Fill out as much information as you have about your crash, including which steps you've already tried from Firefox crashes - Troubleshoot, prevent and get help fixing crashes.
  4. Copy and paste the Report ID number for the latest crash (looks like bp-…) and into the "Details" section and submit your question.

If you can't open Firefox at all (even in Safe Mode):

Find the text file for your latest submitted crash report using these steps:

Submitted crash reports are stored in ~/Library/Application Support/Firefox/Crash Reports/submitted/

  • (OS X 10.6 or previous) Click the Finder icon in the dock and select your home folder. Click the Library folder, then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  • (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu. Hold down the option or alt key to unhide the Library folder. When the Library folder appears, click it to open the folder. Open the "Application Support" folder, and the "Firefox" folder, followed by "Crash Reports" and finally the "submitted" folder.

Use the View menu to arrange the files by date and open the newest file.

If you have any questions, come by the Help Desk at Hardman & Jacobs Undergraduate Learning Center Room 105, call 646-1840, or email us at help@nmsu.edu.



Keywords:Firefox Crashes - Asking for Support internet web browser   Doc ID:82335
Owner:John B.Group:New Mexico State University
Created:2018-05-17 11:40 MSTUpdated:2018-05-17 12:25 MST
Sites:New Mexico State University
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